I have finished one package. I thought at first it was effective in reducing the itch ,but conditions ane now unchanged. i won't order again,
Response from Pure Paw LabsOct 12, 2026
Hi Marjorie,
Thank you for giving DA-1 a try. We're glad you initially noticed some improvement in your dog's itching, but we're sorry the results didn't last as you'd hoped. We understand how disappointing that can be.
Every dog responds differently, and we appreciate you sharing your honest feedback. We'd welcome the opportunity to learn more about your experience and see how we might help. Please feel free to reach out to our support team so we can assist you.
Thank you again for giving Pure Paw Labs a chance. We wish you and your pup all the best!
— The Pure Paw Labs Team
LO
Logan
I ordered 5 and only received 3
I ordered 5 and only received 3. I had communication through email and received 3 emails stating, "we will review with our fulfillment team and get back to you." Never received anything back.
GL
Grace L.
Deceitful company with terrible customer service. Avoid!
I purchased the DA-1 "Daily All-in-One Complete Care" from Pure Paw Labs, but I never received it because they transposed my shipping address to an address that isn't mine. Instead of taking accountability for their own mistake, they claimed the order was delivered. Interesting fact; I was provided with a copy of my order page, where I had checked the box indicating that billing address is the ‘same as shipping address’. They reflected the correct billing address on the order page, but somehow my shipping address now reflects an address that doesn’t match my billing address. How is that possible, when I had purposely checked the box to confirm billing address is the same as shipping address??!!
To make matters worse, they refused to send a proper replacement and instead offered to let me "re-purchase" my own order for 80% off. What a deceitful company! Beware of their terrible customer support and shady business practices.
Response from Pure Paw LabsSep 2, 2026
Hi Grace,
We’re truly sorry that this experience left you frustrated and disappointed. We understand how concerning it is when an order you paid for does not arrive at the address you expected.
We want to provide some context for anyone reading this review. After you contacted us regarding the missing package, our team carefully reviewed the order and shipping records. We found a discrepancy between the shipping address associated with the order and the address you later provided to us. The carrier records also indicated that the package was delivered to the shipping address associated with the order.
For clarity, shipping addresses are entered and confirmed during the checkout process and are automatically reflected in the order confirmation sent to the customer. Our Customer Experience Team does not manually change or transpose shipping addresses when orders are placed. The order confirmation provides an opportunity to review the information submitted before the order is fulfilled.
We understand that you stated you did not intentionally provide an incorrect address and believe the discrepancy may have occurred during checkout. We respect your position and do not want to make assumptions about how the discrepancy occurred. Our goal here is simply to clarify the information available to us and how our ordering process works.
Our policy provides that when a package is delivered to an incorrect address due to incorrect shipping information associated with the order, our Customer Experience Team can assist by facilitating a replacement order at a significantly reduced price to help mitigate the customer’s loss. The customer is responsible for providing accurate and current shipping information, and replacement orders in these circumstances may involve additional charges. In this case, we offered an 80% discount on a replacement order as a courtesy.
We also honored your request to cancel your subscription, and no further subscription orders or subscription charges will be generated from us.
We take delivery concerns seriously and want every customer to feel confident ordering from Pure Paw Labs. We encourage customers to carefully review their shipping information during checkout and in their order confirmation, and our Customer Experience Team is always here to assist if an issue arises.
We’re sorry that the resolution offered did not meet your expectations and that this experience affected your confidence in our company. We appreciate the opportunity to clarify what occurred and will continue working to improve our processes and customer experience.
- Pure Paw Labs Team
JG
Joe G.
Do not honor their guarantee
I bought my first package via Amazon. I was unable to follow the 6 week recommendation due to an unplanned trip. So I purchased my next package direct from the company. My third package arrived late and resulted in another break in the 6 week program. I finally was able to complete 6 weeks. The result was I saw no change in my dogs itching . I contacted customer service to get my refund. However, I was refused because they said it only covers the first 30 days. I find that confusing because the instructions say to provide a double dose for the first 6 weeks then a single scoop. So I am not only disappointed with the product but also with customer service and the company as a whole because you did not honor your guarantee.
Response from Pure Paw LabsJul 20, 2026
Hi Joe,
Thank you for taking the time to share your feedback.
We completely understand your disappointment and respect your opinion. However, we'd like to clarify a few points for the benefit of future readers.
As explained in our email correspondence, our satisfaction guarantee is 60 days, not 30 days. According to our records, your first order was delivered on March 31, and your refund request was submitted after approximately 90 days of use, which was outside our 60-day guarantee period.
Our support team carefully reviewed your account and applied the same refund policy that we apply consistently to all of our customers. While we always do our best to help, we must also ensure that our guarantee is applied fairly and consistently. Our guarantee terms, including the applicable time frame and refund eligibility, are clearly outlined on our website prior to purchase.
We truly care about our customers and their pets, and many of our pet parents can attest to our willingness to go above and beyond whenever a concern falls within our guarantee and support policies. In this instance, however, we were unable to make an exception as your request fell outside the stated guarantee period.
We're genuinely sorry that DA-1 wasn't the right fit for your dogs, and we sincerely appreciate that you gave it a thorough trial. We wish you and your pets all the very best.
KQ
Kristina Q.
Did not work for my dog
I was incredibly hopeful that this would work for my dog, so much so that I tried it twice 6 months apart. The first time I tried it, we used it for almost 4 months and finished 3 bags. I was not really seeing results so I stopped using it. I decided to try it again because when I was using it the first time it was prime allergy season. Unfortunately the second time, my dog would vomit frequently when I was using this. I stopped giving it to her about 3/4 of the way through the bag. They have great customer service but unfortunately their refund policy is a little restrictive.
CU
Customer
Stay away!! Makes dogs sick!!!
Horrible company and product! The supplement made my dog sick, so I followed their return process to the letter (shipping back at my own cost too!!!) and they've had my return for 35 days at this point AND STILL NOT REFUNDED ME!!!! They've confirmed they have ot, claim they submitted it but will not produce any evidence of doing so. Of course, there is no evidence because they lied, and there's no refund on my account. Nothing but a scam!!!
PM
Pamela M.
DID NOT APPROVE ORDER
I was contemplating ordering this, but decided not to order and they placed the order anyway. Then when I IMMEDIATELY told them to cancel the order they said it was too late. I am quite frustrated about how they can get away with placing an order that was not placed by me.
DC
Donna C.
I am on the third bag of Pure Paw and…
I am on the third bag of Pure Paw and still no change in the scratching and itching of the paws. The last time I called and stated what was going on, they told me to add more scopes. I did that and still no changes.
The good that came out of this, she liked it in her food. It sounds like from the reviews, I don’t have a chance of any money coming back. It’s very expensive.
