Pure Health LLCReviews of purehealth100.com

Response from Pure Health LLCMay 7, 2012

Briana, Thank you for your comments. We are currently packing all orders utilizing double shifts, seven days a week and anticipate being caught up by the end of this week. We sincerely appreciate your patience and understanding during this very busy time and hope that you will be patient with us as we work through this unexpected surge in business. Thank you! Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Linda, Thank you for your comment. We are currently shipping products out 3 - 10 business days after receipt of your order, we anticipate being caught up on all orders by the end of this week and will then be back to our regular schedule of shipping all orders out within 24 hours of receipt. We appreciate your patience and understanding! Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Patricia, Thank you for your comments, as a fairly small and very new company we look forward to continuing to increase our selection and upgrade our processes as we grow. Thank you! Nancy

Response from Pure Health LLCMay 7, 2012

Thank you Ann! We appreciate your patience and understanding as we work diligently to get all orders out! Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Jim, Thank you for your comment. Please let me personally apologize for the delay in service. We are working diligently to get every order shipped out this week and since your order is one week old, you should be receiving your tracking number today or tomorrow at the latest. We appreciate your patience and understanding with our situation! Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Awwwwww....you get it!! Thank you so much for your kind words, patience and understanding! We appreciate that so much!! -Nancy

Response from Pure Health LLCMay 7, 2012

Paula, I apologize for your frustration. We are a fairly small company that has been providing 100% pure coffee bean extract and other 100% pure supplements with outstanding service to all our previous customers. The recent Dr. Oz segement on 100% pure green coffee bean increased our business by over 5000% in less than one week and we have worked double shifts seven days a week to increase our staff and get all orders out in the order they were received. We have plenty of product and are scheduled to get all orders out this week! We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. We are very proud to have added many jobs for multiple companies (ours, our manufacturers, the US delivery services and others!) and hope that you can be patient and understanding as we work to accommodate each and every customer. Thank you for your support and I hope you can understand our situation. Kind regards, Nancy

Response from Pure Health LLCMay 7, 2012

Michelle, Please let me personally apologize for your frustration. Please be assured that we did not ship Walmart our Pure Green Coffee Bean Extract before our direct consumers intentionally. Distributing to Walmart is a lengthy process and they had their order well before the Dr. Oz segment. We were not aware Dr. Oz was going to feature Pure Green Coffee Bean on his show and had no way of knowing the huge interest it would generage. We have added shifts and been working seven days a week to accomodate all customers. We have increased our workforce by four fold and are doing everything humanly possible to ensure all our customer are taken care of as quickly and as professionally as possible. I hope this helps alleviate your concerns. Thank you and we appreciate your understanding. Kind regards, Nancy