I still have not received the product and there should be no excuse as due to the overwhelming whatever.
Response from Pure Health LLCJun 21, 2012
I apologize that you haven't received your order. After we were featured on the Dr. Oz Show we received a large in flux of calls and emails for orders that we didn't have the manpower (at the time) to fulfill which caused a lot of back up in our shipping.
If you have any questions about your order, please feel free to contact us.
Samantha
1-888-3BE-WELL
[email protected]
KB
kimberly B.
I order 3weeks ago, still it haven't arrival.
I called customer service and she said it will be 11 days from the time you order it. I really hope the product is worth the wait.
Response from Pure Health LLCMay 7, 2012
Hi Kimberly,
I looked up your order and our records indicate that your order was placed on April 26, 2012, the day the Dr. Oz show aired. Please let me personally apologize for the delay in shipments, but we are literally still shipping out the orders we recieved on that day - the extreme volume of orders we received on the 26th far exceeds what we normally ship out in six months, so I hope you can understand the reason for the delay! We have literally been working double shifts, seven days a week to accomodate all orders. I hope this will help you understand our situation and that you will be patient and understanding with us during this time. Thank you.
Kind regards,
Nancy
LH
Linda H.
Kept me in the loop.
I haven't yet received my order, but was informed of the influx of orders due to the Dr Oz show. By keeping me informed as to where my order is and why delayed is good customer service.
Response from Pure Health LLCMay 7, 2012
Thank you, Linda. We appreciate your support and understanding!
Kind regards,
Nancy
JC
JC
lost my order
placed order, emailed for status, no response for days. Tried calling, noone answers phones, left message, call back 3 days later not to worry and order should be there.
Finally recieved email that order not found, company paid by paypal, purehealth said i need to reorder even though they already have my money. Paypal says I have to settle with purehealth. BOTH are scams.
Will be contacting BBB and Attorney General on both companies.
Response from Pure Health LLCMay 7, 2012
JC,
Please let me apologize for your situation. Your order is not lost - I did find your order in our system - you ordered three (3) Pure Green Coffee Bean Extract on the 26th. As phenominal as it may sound, we have been shipping the orders received on the 26 seven days a week and working double shifts to get all orders out. The sheer volume of orders received on that one day alone surpassed what we normally ship out in six months! As you can imagine, it has been quite a feat to ramp up, hire employees and prepare for such an influx of business. Paypay is not a scam, however, it is their policy to deduct payment when the order is placed, not when it ships. We cannot change their policy on this. If you pay via credit card, Pure Health does not charge until the product ships. I Please be assured Pure Health is a real company, we are not a scam! We have plenty of product available, it is merely a function of getting our systems expanded quickly to accomodate the surge in business. I hope this will help you to understand our situation and also hope you will have patience with us as we work as hard as humanly possible to correct the situation. Thank you!
Kind regards,
Nancy
SH
Stacey H.
Credit card was billed immediately but still have not received product!
Almost immediately after I send in my order my credit card was billed. Unfortunately I still have not received my order. They did send a very nice email explaining the delay due to a huge response to the Dr. Oz's show but that still doesn't help the fact that I still don't have the product to use. They should bill my credit card when they ship their product.
Response from Pure Health LLCMay 7, 2012
Stacey,
Please let me apologize for your concerns. If you paid via Paypal, it is their policy to charge customers as soon as the order is placed; unfortunately, we have no control over this. If you purchase via credit card directly on our site, we do not charge customers until the order ships. Requests for orders have increased over 5000% since Dr. Oz discussed Pure Green Coffee Bean last week and we had no way of knowing this segment would air, so we were not able to prepare - we certainly wish we had! Please be assured we have plenty of Pure Green Coffee Bean available and all orders are being shipped out in the order they were received. We have increased our workforce significantly and are also working seven days a week to accommodate this unexpected surge in business. We anticipate being back on our regular shipping schedule of sending orders out within 24 hours of placement by the end of this week due to the additional staff we have hired. Please let me apologize for the inconvenience and I hope this will help alleviate some of your concerns and allow you to be patient with us as we work as hard as humanly possible to accomodate all requests.
Thank you,
Nancy
LC
Laurie C.
Haven't received order yet
I can't really rate your service as I have not received my order yet.
Response from Pure Health LLCMay 7, 2012
Laurie,
Thank you for your comment - we anticipate being caught up on all orders by the end of this week and appreciate your patience and understanding during this very busy time.
Kind regards,
Nancy
AC
Aurelio C.
Paid but Didn't Recieve
You know, I ordered a product from this company several days ago and I still haven't received the product which "I already paid for". Who operates like that?
Response from Pure Health LLCMay 7, 2012
Aurelio,
I apologize for your frustration. If you paid via Paypal, it is their policy to charge customers as soon as the order is placed; unfortunately, we have no control over this. If you purchase via credit card directly on our site, we do not charge customers until the order ships, ever. Requests for orders have increased over 5000% since Dr. Oz discussed Pure Green Coffee Bean last week and we had no way of knowing this segment would air, so we were not able to prepare - we certainly wish we had! Please be assured we have plenty of Pure Green Coffee Bean available and all orders are being shipped out in the order they were received. We have increased our workforce significantly and are also working seven days a week to accommodate this unexpected surge in business. We anticipate being back on our regular shipping schedule of sending orders out within 24 hours of placement by the end of this week due to the additional staff we have hired. Please let me apologize for the inconvenience and I hope this will help alleviate some of your concerns and allow you to be patient with us as we work as hard as humanly possible to accomodate all requests.
Thank you,
Nancy
GD
GDole
This company totally sucks.
This company is non-responsive and has the nerve to ask my opinion after they charged my account, haven't sent my product and no communication regarding the shipping of my product. I am going to report this company for fraud if I don't receive my product this week. They immediately charged my account and tried to tell me they didn't...my bank records don't lie and if they double charge me I will file criminal charges against them.
Response from Pure Health LLCJun 21, 2012
Thank you for your comments. I am so sorry for the delay in your order shipping! Please let us know if your order hasn't arrived as we are currently caught up with our orders! Regarding the charges to your credit card, if you ordered using your credit card through our shopping cart, we do not charge your card until your order ships. If you ordered usinig Paypal, they do withdraw funds immediately, this is their policy and we have no influence over that. We had no idea our products were being aired on the Dr. Oz show, so we were completely unprepared for the thousands of orders we received practically overnight. We worked double shifts, 7 days a week to get the orders out as quickly as possible. I'm so sorry your experience with us was so frustrating!
Dorene
