Vivian B.
Way too long to fill order.
It took 3 weeks to get my order. My e-mails were not answered and when I called the customer service number no one answered. Customers should be informed of delays in orders. I would have understood if they would have told me there was a delay. No e-mail telling me it was shipped. I was ready to complain to PayPal when I received the order. No excuse for poor customer service. I won't buy from this site again. The only reason I gave them 2 stars is because the product is good.
Response from Pure Health LLCJun 22, 2012
I apologize that it was taking so long to receive your order. We were inundated with a HUGE increase (about 5000%) in orders and subsequent calls and e-mails since we were featured on the Dr. Oz Show. We had no way of knowing Dr. Oz would be promoting green coffee bean and therefore, we were not able to prepare before the show. I can assure you we now have a full and excellent staff on hand to answer any questions about your order. 1-888-3BE-WELL [email protected]

