Taking 2 green coffee capsules daily this week. Sure hope the green coffee does the job!
Response from Pure Health LLCJul 3, 2012
Hi Jon,
Thank you for ordering the Pure Green Coffee Beans!
Weight loss is one of the many benefits of taking the pure green coffee bean. It's also good for maintaining a healthy blood pressure and healthy blood sugar levels.
I usually let customers know that they should wait a minimum of 2 weeks before seeing (or feeling) any kind of results. Also make sure you're following the instructions on the bottle and not skipping doses. Every body is different and the pure green coffee beans take time to build up in your system.
If you have any questions please feel free to contact us!
Samantha
1-888-3BE-WELL
[email protected]
KC
Kenneth C.
Inferior service relative to competitors.
It takes a long time to recieve orders in comparison to your competitors.
It is impossible to reach you, except by leaving a voice mail, and it takes days to get a reply.
I been purchasing a product "Pure Black Raspberry" from you because it was so hard to find. However, other suppliers now carry the product.
I checked your rating with BBB and found a caution that considerable complaints have been filed against your company, and I predict your competitors will gradually take your business away if your service does not improve.
Response from Pure Health LLCJun 19, 2012
Hi Kenneth-
I was wanted to say how sorry I am about the delay receiving your order and not being able to reach us. About 2 months ago our products were featured on the TV program Dr. Oz. For weeks after that we were swamped with orders. We have gotten everthing thing back to normal. If you chose to place another order with us it would ship out within 24hrs. Again, I am very sorry about everything and thank you for the review!-Brent
LP
Libanesa P.
Disapointed
I orderes two bottles of pure health green coffe bean extract and only recieve one. i email you but have not heard from you
Response from Pure Health LLCJul 25, 2012
Hi Libanesa,
I understand that it’s been a while since you’ve contacted us, but we are doing everything we can to follow up with everyone who’s ordered with us during our busiest time.
I do apologize that you didn't get your entire order. Please feel free to contact me directly so we can get this taken care of if it hasn't been already
Samantha
[email protected]
1-888-3BE-WELL
[email protected]
CA
Carol A. D.
love the products and the price
I recommed your products to everyone that has an interest in healthy living. I love how all your products are pure with no additives. The free shipping makes it so I can afford to order every month and I can also afford to try new items. I love, love, love the prices and products. The only trouble I have is contacting someone in customer service. I tried calling and I sent and email. I haven't recieved and answer back. This by all means will not stop me from using your company and a monthly basis. Please don't go a way.
Thank You,
Response from Pure Health LLCJun 19, 2012
Hi Carol-
Thank you so much for your review! We have had so many orders since April when our products were featured on Dr. OZ. It is has been difficult to get through to us. But we have brought in more customer service specialists to help answer calls and respond to emails. I am confident that if you give us a call back it will get through. Or if you would like to email me directly at [email protected] I can assist you. -Brent
GP
G. P. T.
Thumbs Up
The first time I ordered from Pure Health my order took about three weeks to arrive, but the company notified me of the delay. The second time I ordered, my order arrived within that same week, very quick turn around. Great service and I was very satisfied and will continue to order from Pure Health.
Response from Pure Health LLCJul 25, 2012
Hi G.P.
Thank you so much for the great review!
We're all caught up and back to normal! Our currently shipping times are 3-7 business days, so I can assure you that if you place an order with us, you'll get it in a timely manner!
Samantha
1-888-3BE-WELL
[email protected]
CA
Carole
Great experience!
Ordered the green coffee bean extract and I am thinking of ordering other products. Very please with their customer service and shipping times. Would recommend Pure Health to any one of my friends!
Response from Pure Health LLCJun 19, 2012
Hi Carole-
Thank you very much for your review. It is always great to hear when people are happy with our products and service. Have a great day!-Brent
MA
MJ A.
AWFUL! NEVER AGAIN!
This is my first experience ordering from PureHealth100.com, and it will certainly be my last. I ordered product on 5/3/2012. My PayPal account, which I used for payment, was debited the payment amount immediately. I never received another communication after my initial "order confirmation", and I also didn't receive my product. I continued going back to the website to check on my order number, and it just had the order number & order date. No information on the processing/shipping. Finally, on 5/23/2012 (twenty days after placing & paying for the order), I sent an email to the listed customer service email address: [email protected], inquiring about my order. I never received any reply. I tried several times to reach the company via its 1-888 number, also to no avail. I simply continued to get their message that all orders are processed within 5-10 business days of ordering. Never did get to speak to a customer service representative.
The good news: I did finally receive the product in June. I don't remember the exact date, but do remember that it had been over a month since I ordered & made payment. Their website actually now says that my order was shipped on 5/26/2012, meaning that the order shipped 23 days (more than THREE WEEKS) after being placed!
The product (pure green coffee bean extract) was as advertised, and I will continue to use the product, only I will buy NutriGold brand, from Amazon.com. This brand is also "100% Pure" (meaning that PureHealth100.com's claim to be the only "100% Pure" is completely false). Also, NutriGold's green coffee bean extract capsules are significantly less expensive.
Response from Pure Health LLCJun 19, 2012
Hi MJ-
I was very sorry to hear about your experience with our company. We were severly backed up with orders after the Green Coffee Bean Extract was featured on Dr. Oz. I wish I could say that only a few orders were affected by this. I can say that we have gotten our shipping process back to normal if you do choose to place another order with us. Again, I am very sorry about the confusion and good luck with your weight loss. -Brent
FA
Fabiola
Great service
Service is prompt and efficient
Response from Pure Health LLCJun 19, 2012
Thank you very much for your review. It is always great to hear when people are happy with our products and service. Have a great day!-Brent