D. J.
Worst Experience Ever!
Placed on order on 4/26/12 because we saw the product on the Dr Oz Show, after about a month of waiting I called customer service. They appologized and said they would resend my order with an additional bottle of product. On 6/18/12 I contacted customer service and advised them that my order had still not arrived! The customer service person I spoke with was not compassionate & said they were still trying to catch up with orders from being on the Dr. Oz Show in April (two months later?? Doubtful). She gave me two options, the first was resending the order again without any compensation for my shipment delays and the second was a refund, I chose the refund! My issue was not the back order problem but the lack of compassion for my problem and the fact that the company didn't try to REALLY keep my business. Resending my order is not trying to keep my business, sending my order with additional product OVERNIGHT would be wanting to keep my business. My next e-mail will be to the Dr Oz Show to let them know my experience. IF YOU DECIDE TO ORDER FROM THIS COMPANY DO SO WITH CAUTION! D Jordan Tulsa, Ok
Response from Pure Health LLCJun 19, 2012
Hi D- I was very sorry to hear about your experience with our company. We were severly backed up with all the orders that were placed after the Green Coffee Bean was featured on the Dr. Oz program. I wish I could say that only a few customers were affected by this, but hundreds of thousands of orders were delayed. I understand your frustration and I am very sorry. Good luck with your weight loss. -Brent