This is a new company, and it take time to get every thing just
right. I order one thing and got something else, but I not mad at
them about it. if what I brought work, I will buy some more.
Response from Pure Health LLCJun 27, 2012
Vernita-
Thank you so much for the kind review. We always appreciate any feedback from customers. I was sorry to hear that we sent you the incorrect product. Did you ever speak to customer service about the issue? If not I can contact you directly about getting your correct order. Please just let me know.-Brent
[email protected]
SY
Sandy Y.
POOR CUSTOMER SERVICE
I cannot reach this company by phone and none of my emails have been returned. I canceled an order I placed on line via email because no one answers the phone and the voicemail is full. I never received the product but have been invoiced for it. I will be disputing the bill but it would be nice to be contacted prior to having to take that step.
I believe the Dr Oz effect has overwhelmed them but that is NO excuse for not responding to customers!
Response from Pure Health LLCJun 27, 2012
Sandy-
I was very sorry to hear about your recent experience with Pure Health. We have brought in many more customer service reps to respond to cusomter inquiries. I was sad to hear that you were not able to get in touch with us. What I can do Sandy is issue you a complete refund if you still want that. Or if you would like I can pack you up a new order. This new order will ship out from us within the next 24 hrs. I am very sorry about all the confusion and problems. You can contact me directly at [email protected]. Please let me know what you would like me to do. And Again, I am very sorry about the problem.
Brent
AM
A.M. W.
Excellent service
I found this company while researching red raspberry ketones online. The website is very informative. I placed my order and received the supplements within days. I'm very satisfied with Pure Health.
Response from Pure Health LLCJun 27, 2012
Hey AM-
Thank you so much for your recent review of Pure Health. We always love to hear back from our customers. I was glad to read that you had a postitive experience with our company. Thanks again for the review and your order.
-Brent
BB
BB
goop price, good quality
After watching Dr. Oz, I rushed to order green coffee beans and raspberry ketones, like a million other people. No one had pure, quality supplements like Pure Health at such reasonable prices. They get the order wrong on occasion but for the price its not a deal breaker.
Response from Pure Health LLCJun 27, 2012
Hi BB-
Thank you so much for your recent review of Pure Health. We alwaays love to hear back from our customers. I was so glad to read that you had a positive experience with our products and services. We take pride in our products and love to hear that our customers recognize that. Thanks again for your review and order!-Brent
GR
GraceB
Fast service.
Easy ordering and fast shipping. Prices are competitive.
I have ordered twice and I'm sure I will be ordering again.
Response from Pure Health LLCJun 27, 2012
Hi Grace-
Thank you very much for your recent review of Pure Health. I always love to hear that our customers are happy with our products and services. We take great pride in our company and treat every customer with the same respect. Thanks again for the review and your order!-Brent
DH
Debra. H.
its Okay
The only problem. I had was the fact. That I emailed them in regards to a question and I received No Response ! I believe They can use some improvement !
Response from Pure Health LLCJun 28, 2012
Hi Debra-
Thank you very much for your recent review of Pure Health. We always love to get feedback from our customers. I was sorry to hear that you were not able to get in touch with customer service about your order. I can say that we have been working on improving our customers service and shipping department. If you were to place another order with us, it would be a much more positive experience. I am confident that if you give us a call or email it will get responded to. Thanks again for your review and order.
-Brent
AN
Anne
Excellent company to work with and great products!
I am very impressed with Pure Health. They were very helpful and I would recommend this company to everyone!
Response from Pure Health LLCJun 28, 2012
Hi Anne-
Thank you so much for your recent review of Pure Health. We always love to get feedback from our customers. I was glad to hear that you were impressed by your company. Please let us know about your experience with the products and thanks again!
-Brent
SC
Sharon C.
Communication to customers very bad
I had ordered from Pure Health in the past, so when Dr. Oz mentioned the Green Coffee Beans, I saw that Pure Health had them. I ordered several bottles and some other products. Weeks went by before I received by order. HOWEVER, what I received was not my order, but some other customers. I called for days only to get a busy signal, emailed with no immediate response (finally received a response 30+ days later). One day I finally got through to Art, I explained how I had received the wrong order, he had no idea what to do. He talked with his manager, Marlene and I was told that Marlene would get back to me. To this day, Marlene has never contacted me regarding the issue.
They have good products, they are probably a small business and were buried in orders because of statements Dr. Oz made, but lack of customer response it not good. Work all hours when there are problems and don't stop until they are solved.
My correct order finally just showed up on day with no note of apology, a coupon or anything.
Response from Pure Health LLCJun 28, 2012
Hi Sharon,
Thank you very much for your recent review of Pure Health. We always appreciate any feedback from our customers. I would like to say how sorry I am that you were not able to get through to us during the worst of the Dr. Ozpocalypse. Being a small company, and I mean just a group of people in a warehouse small, we were struggling with everything. But that is not your fault and you should not have to wait. I am confident to say that since we have brought in a large group of customer service professionals, we have been able to answer every call and respond to every email. I am not sure who Marlene is, but Art was with us during the worst of it and he should have done better. I hope you enjoy our products and they are able to help you live a better lifestyle. I am positive that if you placed another order from us, it would be a much more positive experience. Thanks again for the review and your order!
-Brent
