Linda Houston, T.
Wow! What a headache...
First I ordered my product on the 9th of Sept. on the 10th I received an email saying it had shipped. I sent three emails to the company asking about the shipment. When I received it, the postmark on the package showed it was shipped the 20th. All I got was the run around from Dorene Froese, a customer service rep in Austin, TX. I must say she did responded quickly to my emails. I ask where the package had shipped from and she never disclosed that it actually shipped from Nevada. To make a long story short it took three weeks to receive the package. Two stars because I did receive the package.
Response from Pure Health LLCOct 10, 2012
Hi Linda, Thank you very much for your recent purchase from Pure Health. Let me say how sorry I am that there was a shipping delay with your order. Whenever Dr. OZ talks about one of our products, there is always a huge influx of order and we try our best to be prepared. We did not know in advance about the episode last month, and we were taken off guard. I was glad to read that you could speak with Dorene about your order. We are located in Las Vegas, but we ship everything from Austin, Tx out of our factory there.I assure you that if you were to place another order with us, there would be no such delay. Thank you again for your order and review. Sincerly, Brent

