Patricia H.
High-quality product with so-so shipping
My first order with Pure Health.. My order confirmation, same day on 9/11. Next email came on 9/18 saying it shipped - 7 days later! Then another 7 days later, it finally arrived... after 2 full weeks.... I emailed them 2 days before it arrived and got a prompt, courteous response of basically an apology for the delay & a note that it would be here by the "next day", I didn't see any other shipping choices offered or I would have chosen a faster method when I ordered. Next time I will allow for more transit time. I'm sure the product I ordered is top quality, but I've never tried it before so need more time to evaluate it..
Response from Pure Health LLCOct 11, 2012
HI P., Let me say how sorry I am that there was a shipping delay with your order. Whenever Dr. OZ talks about one of our products, there is always a huge influx of order and we try our best to be prepared. We did not know in advance about the episode last month, and we were taken off guard. I assure you that if you were to place another order with us, there would be no such delay. Thank you again for your order and review. Sincerly, Brent

