Rhonda M.
i got my order, but slower than told i would!
i did receive my order but it took almost 2 weeks. over 1 week after i got and email saying it was shipped. i dont know why it took over 1 week to get from tx to wy, but it did. or maybe it was an automatic email that went out 1 day after ordering. if so they should fix that , so it isnt emailed that it is shipped until its actually shipped. also, wen customers are trying to reach them by phone and email, they should respond! that makes people weary they will not receive something they ordered. correspondence is key.
Response from Pure Health LLCOct 11, 2012
Hi Rhonda, Thank you very much for your recent purchase from Pure Health. Let me say how sorry I am that there was a shipping delay with your order. Whenever Dr. OZ talks about one of our products, there is always a huge influx of order and we try our best to be prepared. We did not know in advance about the episode last month, and we were taken off guard. You are correct, we sent you that email when we printed your shipping label and were not able to pack the order up until a few days later. The breakdown in your communication systems was unacceptable and we are workingn on solving those problems. I assure you that if you were to place another order with us, there would be no such delay. Thank you again for your order and review. Sincerly, Brent