Dustin P.
The communication was not good
The communication was not good. It was a week of sending out emails to know if this purchase even went through; to Both pure jems and PayPal . I received an email from pure jems after I had given up. So I was not satisfied until I received the ring. If your emails on the confirmation of the purchase were in my inbox right away after the purchase , with a time slot on when it would be ready to ship , it would of been great purchasing experience. The ring is beautiful but small. It’s the right size.
Response from Pure Gems JewelsJan 19, 2020
Hi Dustin, Thank you for your review. Unfortunately, you first contacted us through a wrong email address and we haven't received your messages. Once you contacted us through our customer support email address, our customer service team responded in a timely manner. We apologize for the inconvenience this may have caused and hope you are satisfied with your purchase.