Pure Gems JewelsReviews of puregemsjewels.com

Its a really beautiful ring and a very good quality.

Great customer service, prompt replies to questions, quality product! In the past, I had to return a ring that I bought without my wife. It was the wrong size. The return process was easy, low customer effort! 2nd time around, my wife loves the new ring!

I recievied the ring within time frame given and it was delivered to my door. The ring itself is very prety and sparkly!

After looking at engagement rings for about one year and looking at different jewellery locations and online, me and my fiancé finally decided to go through Pure Gems. We chose the princess cut tall cathedral style and it is beautiful! I wanted a ring that would literally “dance“ with sparkle and brilliance and this ring does the trick. I have no complaints whatsoever about this beautiful piece. We chose a 1.5 carat Centerstone and we have no regrets. We will definitely purchase from Pure Gems again. Customer service has always been helpful with my many questions. Trust me on this folks, this looks like the real thing and well worth the investment.

I absolutely recommend pure gems jewels. I ordered a custom design engagement ring and the result is so stunning! I had a very specific design in mind and the designers were patient, very helpful and professional, answered every question and concern. They designed the engagement ring of my dreams and the end result has exceeded all my expectations.

We are VERY grateful for the help PureGems gave us when we needed our item rushed. Helpful, diligent, kind and available. Thank you, we LOVE our ring!

They no longer provide warranty for my ring because I had to send it back at least 3 times because the diamond fell out and/or the Platinum totally misshaped. Just a few weeks ago, I went on vacation to the Caribbean and wore the Platinum ring only in the evening while we were at dinner. The ring is so badly misshaped, it's like it misformed from the heat. Can't wear it anymore! Unbelievable! Also, I've already sent them over 7 requests by email in the past few weeks asking them to send me my original certificate back (I had to send it back to them when it needed a repair but they never returned it back), but they are completely ignoring my requests. So now I have a useless ring and no original certificate anymore. I call this a full blown scam company. Update as of 1/22/2020 I'm not giving up because this company makes me sound like the bad person, but I'm not and want to warn others so they don't make the same mistake we did by buying from them. Yes, they did initially provide me good customer service, but when the ring kept losing the diamond and misshaping, it was suddenly all my fault, not the product quality. First of all, I've never received my certificate back (lie by vendor) Secondly, I don't do anything rough with this ring (lie by vendor). I'm 56 years old professional with a desk job! I barely wore the ring, and when I did something would happen to it (misshape, diamond fall out). I wear a white gold ring on my finger 24/7 for the past 20 years (175200 hours) yet the gems are still on it and it is still perfectly round. Yet, the PureGem platinum ring I now have (after a few remakes), I've worn maybe a total of 20 hours max on my left hand and the ring is completely misshaped like an oval. I'd love to attach a photo of both to show you as proof. I'm really not lying, people! Their quality is bad!

It was great good quality and my girlfriend loved it, I’m happy