Mikaela E.
Awful experience, poor communication
The day I bought my cat through this website people from this company called me and went over everything with me. However since that first time all their communication was nonexistent. I would text the numbers that previously messaged me saying to message them on that number with any questions. so I would and they wouldn't respond. I would call, no answer, left a message never heard back. I would email and the emails they provided would never send and always said failure unable to send. Then I would call the company directly and once they said "oh well she got all her vaccines and is getting spayed tomorrow and will be shipped in 2 weeks" I never knew any of this!! I called a few times prior to that last ones and they wouldn't have any information and would just said "we'll contact them, we're very busy" This was such a frustrating experience. Not having any communication, or information about the kitten I bought was insane. So much of it seemed like a scam! They also wouldn't tell me where she was coming from and once I got her, all her paperwork was in a different language and she only received 2 FVRCP vaccines at 3 months old, when the requirement is 4. I would know I'm a vet assistant! When I reached out about this they said " no she's current and up to date with them and that's all she required". Also when I got her she was so SKINNY! like insanely skinny. I have another cat and she was never skinny like that as a kitten. It almost seems like she was neglected or starved. This whole experience was so frustrating and not okay!! the only good thing that came out go this was my kitten! the Nanny's that delivered my kitten were amazing they were the only ones who communicated and messaged me back. Also the only time I got communication from the company was when they needed payment.
Response from Purebred KittiesOct 21, 2025
Hi Mikaela, We’re truly sorry to hear about your experience — this is not the level of communication or care we ever want our customers to go through. We understand how stressful it must have been waiting for updates and clarity about your kitten’s health and travel details. Please know that we take feedback like this very seriously and are actively reviewing your case to ensure this doesn’t happen again. We’re glad to hear your kitten arrived safely and that the delivery team provided great service — but we also want to make things right regarding your concerns. When you have a moment, could you please reach out to our support team with your order details? We’d love the opportunity to look into this more closely and provide resolutions. Thank you for sharing your honest feedback — it helps us improve and better serve future families. Warm regards, Purebred Kitties Team




