Purebred KittiesReviews of purebredkitties.com

Response from Purebred KittiesDec 9, 2025

Hi Robert, Thank you for sharing your experience with us. We’re delighted to hear that you’re enjoying your kitten and that our team’s communication and weekly updates helped make the adoption process smooth and reassuring. It’s wonderful to know everything felt supportive and cooperative from start to finish. We truly appreciate your trust in us and are so happy to have played a part in bringing your new little companion home. Warmest regards, Purebred Kitties Team

Response from Purebred KittiesDec 9, 2025

Hi Renee, Thank you for sharing your experience, and we’re truly sorry that what should have been an exciting and joyful moment has turned into such a stressful and emotional situation for you. We understand how devastating it must be to learn that your new kitten is suffering from Tritrichomonas and that your other cats are now at risk. No family should have to face this, and no kitten should have to endure the discomfort and isolation you’ve described. We also apologize for the lack of clarity regarding your kitten’s origin and transport conditions. To clarify, PurebredKitties.com is a U.S.-based platform—not a direct breeder. We carefully vet every breeder we work with, requiring health checks, documentation, and genetic standards for every kitten. All kittens are sent with health records and guarantees, and our Adoption Specialists are here to provide updates and personalized guidance throughout the process. The experience you’ve described — in terms of both the health condition and the communication gaps — does not reflect the standard of care or trust we are committed to providing. We would escalate your case to our senior team for a full review. Your situation requires close attention and a proper response, and we want to work with you to find the most appropriate resolution. We truly appreciate your commitment to caring for your kitten despite these unexpected challenges. Your compassion speaks volumes. We are deeply sorry that this moment has been overshadowed and are committed to reviewing your case thoroughly and responsibly. Warm regards, Purebred Kitties Team

Response from Purebred KittiesDec 9, 2025

Hi Henry, Thank you for taking the time to share your experience with us. We’re glad to hear that your kitten is everything you hoped for — that truly means a great deal to our team. At the same time, we sincerely apologize for the challenges you faced during the hand-off. You put in a tremendous amount of effort by driving 10 hours to pick up your kitten, and you deserved a smooth, punctual meeting. Having to wait two hours past the agreed time and then relocate to another meeting spot is unacceptable, and we’re truly sorry for the stress and inconvenience this caused. The hand-off should reinforce excitement, not add frustration, and we regret that this part of your experience fell short. We appreciate you bringing this to our attention, and we will be reviewing the situation internally to ensure better coordination and communication for future pickups. Your feedback matters and helps us improve the experience for every adopter. Warmest regards, Purebred Kitties Team

Response from Purebred KittiesDec 9, 2025

Hi Donna, Thank you so much for your kind words. We’re delighted to hear that our team member was so helpful and earned an A+ in your book. We’ll be sure to pass along your praise — it will mean so much to her. We truly appreciate you taking the time to share your experience. Warmest regards, Purebred Kitties Team

Response from Purebred KittiesDec 5, 2025

Hi Christian, We are truly sorry to read about your experience and the serious condition in which your kitten arrived. What you described is heartbreaking, unacceptable, and far from the standard of health, welfare, and communication we commit to. No family should ever have to face an emergency situation like this, and no kitten should ever endure the level of stress, illness, and prolonged travel you outlined. Your account raises extremely serious concerns, and we want to acknowledge the emotional, financial, and physical toll this has taken on both you and your kitten. We also apologize for any incorrect information you received and for the lack of clear, timely follow-up. You deserved a direct, responsible response, and we are sorry that did not happen. We want to fully review your case at the highest level, including all medical findings and travel documentation, so that we can understand what went wrong and address it appropriately. Please contact us again with your order details and all veterinary records so we can escalate this immediately to management and our veterinary oversight team. Your experience is not being dismissed. We are committed to investigating this thoroughly and working toward a fair and responsible resolution. Warm regards, Purebred Kitties Team

Response from Purebred KittiesDec 5, 2025

Hi Robert, Thank you for sharing your experience. We’re delighted to hear that our communication and updates made your adoption process smooth and reassuring. Keeping families informed every step of the way is something we take great pride in, and we truly appreciate your kind words. Warmest regards, Purebred Kitties Team

Response from Purebred KittiesDec 5, 2025

Hi Jess, Thank you for taking the time to share your experience with us. We’re glad to hear that everyone you interacted with was friendly and that your sweet baby arrived healthy, safe, and already curled up in your lap — that truly means the world to us. We also appreciate your honest feedback about the communication process. Coordinating across different team members and travel partners can sometimes create overlap, and we understand how that can feel disorganized. Your insight is valuable, and we’ll be working to streamline communication so future adopters receive clearer, more unified updates. We’re grateful you trusted us through the process, and we’re so happy your little one is now home where he belongs. Warmest regards, Purebred Kitties Team

Response from Purebred KittiesDec 5, 2025

Hi Mary, Thank you so much for sharing your experience — it truly means a lot to us. We’re delighted to hear how dedicated Beverly was in getting you the information you needed quickly. She takes so much pride in helping families feel confident in their choice, and knowing that even a simple photo of his tail helped you make your decision will make her smile. We’re also thrilled that we had the exact kitten your family had been hoping for. Helping families find the perfect match is at the heart of what we do, and we’re so happy your little one is now on his way to being part of your home. Warmest regards, Purebred Kitties Team