Claudio D.
Dead kitten within a week.
I have not been wanting to write this review of my experience with Purebred Kitties, but their response to a very heartbreaking experience when I purchased not one but two Bengal kittens leads me to warn others of the high risk of disappointment and grief when doing business with Purebred Kitties. I began looking for places where I could find and ultimately adopt (purchase) a Bengal cat. Pure Bred Kitties popped up immediately during my search and the website was professional and neat. There were cute pictures of available kittens for sale so I picked one out and followed their purchase policy, A deposit and final payment on delivery. As there was a 4 to 6 weeks time to approximate date of delivery because of the kitten's age I ordered another one which was almost ready for delivery. Everything seemed fine until I noticed that the delivery date was vague and lengthier than I was expecting. I began to search for reviews of Purebred Kitties and panicked from some of the reviews. Kittens were coming from war ravaged Ukraine on extremely long journeys, many with multiple health issues and very dissatisfied experiences. I began contacting Purebred Kitties, chatted and spoke with Marie and Maye voicing my concern about the delayed process and the multiple negative reviews on Trust Pilot. They reassured me that everything was going to be fine, that the kittens are screened once they get to the U.S. After that conversation the delivery date was set within a week which was unexpected. The delivery took place on January 31, in a parking lot by the American Airlines cargo terminal at Philadelphia airport. A lady in a car showed up and delivered the kitten along with paperwork. Cat seemed fine and after a 2 hour ride we were home. The kitten appeared to be a bit frightened but generally ok. As it was a weekend I had to wait for a Vet appointment the following Tuesday. The cat did not appear to be eating much and on the vet appointment she was found to be febrile and somewhat dehydrated. She was treated with intramuscular hydration and given antibiotics. At first the kitten seemed to have improved for a couple of days but then she began experiencing vomiting, diarrhea and lethargy. Refusing to eat and drink. I set up an appointment with the Vet and when I went to get her for the appointment the cat was dead under the bed. I took the deceased kitten to the vet and after some test she was diagnosed positive for FPV an almost always fatal virus for kittens for which she was suppossed to be vaccinated for from the breeder. Very traumatic experience as anyone who loses a pet can attest to. After dealing with this heartbreaking experience I contacted Purebred Kitties very disappointed in the experience and requested to get a refund and cancellation of the other kitten that was ordered. After unnecessary back and forth in dealing with Marie, Jane and Maye I was able to get the refund of the cancelled order. I insisted that I should be refunded on the unhealthy kitten delivered to me. They were requesting an autopsy reports even though I sent them medical records from the vet that showed her to test positive for Feline Panleukopenia Virus and almost always fatal condition for kittens. As I had already spent $700 on veterinary care, I was not willing to spend another fortune on an autopsy. I kept insisting that they had sent me a sick kitten and demanded a refund. I have not heard back from them. Please read all the negative reviews that this company has before considering buying a kitten from them. They will probably reply to this review with their fixed template of "How sorry we are about your loss..." The bottom line is that Purebred Kitties is an untrustworthy company that deceives in their website with fake testimonies, misleading "Health Guarantees" and should be avoided at all cost. Please read not only this review but so many other customers who have had very sad experiences they are truthful testimonies.
Response from Purebred KittiesMar 24, 2026
Hello Claudio, We are deeply sorry for the heartbreaking loss you experienced and for the pain and frustration this situation has caused you. Losing a kitten in such circumstances is truly devastating, and we want you to know that your experience is being taken very seriously. Please know that this is not the standard of care or service we strive to provide, and we are committed to thoroughly reviewing what happened in your case. Your concerns regarding your kitten’s health, the process, and the communication you received are all valid, and we genuinely want to make this right. We kindly ask that you contact us directly at [email protected] or call us at 877-227-3707. Our team will personally prioritize your case, carefully review all documentation you’ve already provided, and work with you toward a fair and compassionate resolution without placing unnecessary additional burden on you. We truly value your trust and are here to support you during this difficult time. Again, we extend our sincerest condolences and are committed to resolving this matter with the care and attention it deserves.




