Cailin C.
BEWARE before using PuppySpot.
BEWARE before using PuppySpot. I am a first time dog owner, and I trusted what PuppySpot advertised. Looking back, I regret that decision completely. From my very first phone call, there were red flags. I asked about health testing for hereditary conditions and whether the parents were screened. Instead of providing reassurance, I was met with a dismissive response and zero real information. I should have walked away then. I was also told I would receive a discount for choosing “white glove delivery.” That turned out to be untrue. I paid full price. After placing my deposit, communication dropped off almost entirely. I received little to no updates about my puppy for weeks. That lack of communication continued throughout the entire process. Delivery day was a nightmare. I could not get a clear answer on timing, and when my puppy finally arrived, the “white glove delivery” was completely misleading. She was handed to me from a truck in a tiny crate, with no food or water, sitting in her own waste. She smelled strongly of feces and had clearly been in that condition for some time. During transport, I noticed something was wrong with her eye in a photo I was sent. I raised concerns and was brushed off. The breeder claimed they “didn’t notice,” despite a very obvious red swollen lump on her eye. Within 48 hours of bringing her home, I was at a veterinary ophthalmologist. She was diagnosed with immune mediated blepharitis and required immediate treatment. That was just the start. Within days, she had swollen lymph nodes and tested positive for parasites. The paperwork from the breeder was shockingly minimal, and my vet even questioned it. It was also noted that her vaccinations may have been administered too early. Because of her condition, her vaccinations had to be delayed, meaning she has been restricted to my home since I got her. Since then, I have dealt with repeated illnesses, multiple vet visits, specialist appointments, medications, and ongoing care. I have had to take time off work, losing income, while paying significant out of pocket costs. Most recently, she became severely ill again, vomiting and having diarrhea throughout my home. She tested positive for hookworm, roundworm, and giardia, with a heavy parasite load. This is not minor. This is serious neglect. I have gone back and forth with PuppySpot throughout this process. While they initially reimbursed some expenses under their “health guarantee,” they have now stopped responding entirely. Emails and phone calls are being ignored. To make matters worse, I later found the breeder online and connected with other owners of puppies from the same litter. It became clear this was a puppy mill situation, despite PuppySpot’s claims that they do not work with puppy mills. This experience has been emotionally exhausting, financially draining, and completely unacceptable. My puppy is still dealing with health issues nearly two months later. At this point, this goes far beyond partial reimbursement. Between the undisclosed medical conditions, the condition she was delivered in, the misleading delivery service, and the complete lack of accountability, I believe a full reimbursement is warranted. If you are considering PuppySpot, please take this as a warning. Do your research and think twice.
Response from PuppySpotApr 2, 2026
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how concerning this situation has been. We have attempted to reach you to learn more and assist but haven’t been able to connect just yet. Please feel free to contact us at your convenience so we can support you further.