Julie G.
The door-to-door service was not as I…
The door-to-door service was not as I had hoped for: 1. Ted (now named Bo) had a double ear infection and a very foul, distinct, infected smell in both ears. 2. We also didn't receive the food that we had been accustomed to eating. 3. And finally, the length of 3 weeks for delivery was a bit disappointing.
Response from PuppySpotApr 4, 2026
Thank you for sharing your feedback. We understand your concerns regarding Bo’s arrival, including his health and the travel experience. We appreciate the chance to speak with you directly and ensure everything is being addressed. We’re here if you need any further support as Bo settles into his new home.




