PuppySpotReviews of puppyspot.com

Just purchased our third puppy. All of the agents we spoke with were delightful, breeder sent over a bunch of helpful info, too all around 5 stars. The only thing that is different from buying our other dogs is all the extras you want the buyer to purchase. I do LOVE not having to go to the airport and the curbside delivery option. It’s expensive but the driver ( Darren) was awesome and told us about his schedule that he’d been following. I plan on using you for my next dog. 5 stars all the way around. Thank you all SO much! We’re in love with him.

The process started with Jordan. He was wonderful. Then my number and email was handed off. I couldn’t get hardly anyone to respond to a text or email. Just a notice that a team member was being assigned. On the rare occasion someone did get back with me they were incompetent and not informed. For example I asked about the delivery service. She said my dog would be on the road for two to four weeks. I only live 330 miles away! What could we do to speed up the delivery time? Maybe meet them somewhere. They said it would not matter. It came To a point I honestly thought I had been scammed. But I did get my dog and the pickup went well. Need to work on the people who get the customers second hand! They don’t make the customer feel good!

everybody was awesome and the transition went very smooth .keep up the great work !!!

Puppy spot staff are helpful in every way, keeping me informed and answering any concerns I may have. I recommend using them.

Constant communication, answered all my questions, gave me lots of advise, reassurance thru out whole process as I am a 1st time dog mom...HIGHLY RECOMMEND Puppy Spot !!! Sooo happy w my new baby girl🐕💓💓💓 Thank you !! Vera S.

Everything went as planned.

PuppySpot.com seemed great they weren't. I purchased a puppy and right before I asked the weight. They told me 4lbs. at 14 weeks. I asked if they were sure because he looked bigger in the picture and they said that's what his information said. I said, well maybe it's just his hair/fur. Six days before he was getting delivered, something told me to double check. I called and asked if they could contact the breeder and find out his current weight. And they said, no problem. Then the said they didn't have to because the Veterinarian's paperwork from his exam was in. He was 8lbs 4oz. WHAT?!! He gained 4lbs 4oz in one week? Something isn't right. First, I couldn't have this dog because I have a disability and weight was a huge consideration and at 15 weeks he'd already exceed his projected adult weight and both of his parents. Second, the breeder lied to PuppySpot and they, in turn, unknowingly. lied to me. They escalated and a few hours later I received a call from a senior manager with two options. I could keep the puppy, which I already explained at length to her why that wasn't an option. The puppy would keep growing for a minimum of two, possibly up to four or more months. If he exceeded 10lbs, which it seemed was very likely, I wouldn't be able to pick him up to carry him down the stairs to go out, especially if I was having a really bad day. Hence, weight being a huge consideration in the dog I chose. The other option was cancelation. I said, YES. Okay, but YOU CAN'T PURCHASE ANOTHER PUPPY FORM PUPPYSPOT. What?! I can't? I didn't do anything wrong. Sorry, that's just how it is. It's our policy. I asked what happens with the breeder and was told the breeder team will investigate and they will receive a disciplinary action depending on if it's their first offense, second, or what. It could be a suspension or something like that. I was like, so your breeders can screw people over multiple times and your clients, who do nothing wrong - nothing, get banned as a client? How is that fair? Sorry, that's just our policy. And, I found out later that they work with Amish breeders. Amish have a totally different view toward animal than most people and are notorious for operating Puppy Mills. They even include them in a video. I tried to write a review on their site, but I can't find anywhere to do it. I'm betting it's only allowed once a purchase goes through. Just beware!

Excellent service all around.