Bonnie W.
Reputable, Ethical and Responsive Puppy/Owner Matchmaker!
We recognized that Boston Terriers are a popular breed but first wanted to exhaust efforts to adopt an abandoned puppy or adult dog. We found one at the local SPCA shelter, but it was quarantined just hours before we arrived due to aggressive behavior. (Almost certainly not the animal's fault, but he got the blame nonetheless.) We broadened our search to multiple states and found a handful but each had been physically or emotionally traumatized to the extent they had lost all the breed's inherently good qualities. It was only then that we turned to purchasing a Boston Terrier and happened upon Puppy Spot. There are equal numbers of good and bad online reviews, but if our experience with Puppy Spot is the norm, it casts significant doubt on the bad reviews. Our first interaction was with a Puppy Concierge, who patiently answered all our questions over the course of a couple of hours, even if that meant calling the breeder and then calling us back with comprehensive, accurate information. We purchased the puppy that evening, and the next day received updated/current photos from a Client Services Specialist, including photos of the dam and sire. We initially paid an extra fee to have the puppy delivered to our local airport via a Pet Nanny within three weeks. (Given the modest fee uplift, I'm pretty sure there's frequently a loss on this part of the transaction.) After a couple of days, we discovered we had enough frequent flyer miles to pick up the puppy the following Saturday. Representatives in the Travel Department were exceedingly accommodating in coordinating with the breeder, and even issued a refund of the Home Delivery Fee immediately after our telephone conversation. (Frankly, I had thought the fee would be forfeited since I changed the plan, not Puppy Spot, and they already had invested manpower in travel coordination.) The puppy was exactly as described when we picked him up. We've since noted through his behaviors, actions and reactions that he obviously was very well treated from birth. To address some of the negative online reviews/comments ... We took the puppy to our veterinarian within 24 hours. His vaccinations were up to date and he was very healthy except for the presence of Coccidia in the ***** sample. Our veterinarian reported it's challenging to diagnose Coccidia in young puppies until the dog is very sick, so we were fortunate to have caught it early, and do not place blame on Puppy Spot or the breeder for the oversight. If our veterinarian, who is reputed to be among the best in the Houston metropolitan area, states the parasite is difficult to diagnose in puppies, I believe him. The puppy did not exhibit any signs of illness and has been happy and energetic since we picked him up. (As an aside, Puppy Spot immediately offered to reimburse the cost to diagnose and treat the parasite as soon as we submitted the New Puppy Exam Certificate which was completed and signed by our veterinarian.) Others have complained about the cost of puppies on Puppy Spot. While I suspect there's close to a 100% markup based on Boston Terrier puppies we saw elsewhere online, in my opinion the customer service, guarantees, and after-the-sale support are well worth the cost. I truly believe representatives meet with the breeders and tour their homes and/or facilities to ensure puppies offered on Puppy Spot are not bred in puppy mills. Our new puppy loves to play with toys and knows how to interact with people in a healthy, appropriate manner. It's obvious he was not mistreated, even environmentally, before he came to us. In short, I would unequivocally recommend Puppy Spot to family, friends, colleagues, or anyone searching for a happy puppy ... and who have the means to pay the markup of a quality organization like Puppy Spot to ensure the health and caliber of their puppy.