Jeffrey D.
Lack of communication after purchase…
Lack of communication after purchase while waiting for puppy arrival. A whole lot of money is spent and until our puppy arrives everyone is making their purchase on blind faith. Our puppy was perfect. Communication is your weakness....
Response from PuppySpotSep 10, 2019
Jeffrey - We were shocked to receive your review since it is the polar opposite of the feedback we regularly receive and the level of service we strive to provide. First and foremost, we're happy to know your puppy arrived healthy and happy, as that's our number one priority. That said, we want to make sure you're happy, too. We never want any member of our community to have difficulty getting in touch with our team and we're disappointed to learn that may have been the case for you at any point in your experience. Your relationship with us began, it did not end, when we matched you with your puppy and we remain committed to nurturing our relationship throughout your puppy parent journey.




