Doodle mom in T.
Hope you have patience...
Initial sales experience and web site is awesome, but once they have your money it’s quite challenging to communicate and ask questions. Had to use the app. Web site communication not working. Frequent delayed call backs or returned messages just to ask a question. Travel arrangements were set up so that I would receive communication along the way. My dog traveled for 3 days to get to me. I got no communication and no 4hr heads up call on the way as promised. What I did get was a call saying we’re 15 min away & a day early. Not Puppy Spot’s fault, but their contracted 3rd party. My dog is adorable, but don’t think I’d use them again. Price gouging during pandemic too. I love my dog, and she’s healthy, so that’s most important. But the customer service experience doesn’t match the price I paid.
Response from PuppySpotDec 16, 2020
Doodle mom in Texas - Our team works incredibly hard to thoroughly and transparently communicate with our puppy parents, which is why we were disappointed to learn that may not have been the case for you at any point in your experience and is the polar opposite of what we strive to provide. It was our privilege to match you with your adorable puppy and while there are certainly less expensive ways to find a furry family member, we're confident you would not have found your puppy or his breeder without our dedicated team. What we do involves a lot more than just coordinating travel arrangements and providing our industry-leading health guarantee. Knowing that each customer has a unique set of needs, we utilize a hands-on, personalized approach to provide guidance throughout the entire placement process. From managing breeder conversations to handling all research and vetting, confirming completion of nose-to-tail veterinary examinations before and after your puppy leaves his breeder’s care and travels home to you. As soon as we received your feedback, a member of our dedicated Customer Experience team was quick to reach out in an effort to better understand where we may have failed to meet your expectations and see how can we improve in the future. That said, we are happy to hear that your puppy arrived happy and healthy, as that is our top priority. Our relationship has just begun and we will continue to act as a source of support and guidance throughout your puppy parent journey.