Heidi B.
BUYER BEWARE!!
BUYER BEWARE!! They advertise that your puppy will arrive healthy. Our dog has since had multiple tumors along with surgeries and they denied our claim. This company is about charging top dollar for a puppy but does not stand behind their warranty and care for your dog. She got a tumor at less than 2 and another reoccurring tumor at 6. These types of tumors are 80% common in dogs. How dare you share personal information on a public review.
Response from PuppySpotFeb 18, 2021
Heidi - We were saddened to learn your puppy, Roxy was diagnosed with an uncommon tumor, 6 years after her arrival. PuppySpot is a dog-loving community and we do all that we can to ensure our puppies are healthy and happy regardless of how long they have been at their new home. As soon as you notified us of her condition, our health team was quick to learn more and see how we could help, including requesting the necessary documentation and vet records for our internal health team and consulting veterinarian to review. We proudly stand by our Health Guarantee, but unfortunately, after reviewing your veterinarian’s findings, we did not find anything to indicate her condition was from congenital or hereditary causes, and therefore not covered under our health guarantee. We truly hope Roxy has a full recovery and despite your dissatisfaction with our findings, we will always be a source of support and guidance throughout your journey.




