PuppySpotReviews of puppyspot.com

Puppyspot is terrible. Terrible customer service and satisfaction. My partner and I spent the whole day communicating with a sales rep about a particular puppy. We communicated with the sales rep we wanted the puppy. The sales associate put the puppy on reserve for us. We were scheduled for an interview the next day. We were told we had to pass the interview in order to purchase the dog. Mind you, we blindly accepted the fact that we were "not allowed" to speak with the breeders of the dog, found out more information about the puppy or the puppy's parent history. We weren't allowed to pick up the dog, that it had to be shipped for the extra $700. The next day, IN OUR INTERVIEW, we are informed that the puppy had been sold. They sold the puppy that we had reserved and started the process on to someone else. Later to find out the family who bought the dog, did not have their interview yet and that they were going to finance the dog. We asked to speak with the manager and he was utterly useless. He told us there was no way we were getting that dog, even after we passed our interview offered cash and a higher premium for the dog. Looking further into this company, there are terrible reviews and several people with just as awful experiences. They rebranded the company to hide all of this malevolent activity and poor treatment of their consumers and animals. I feel so sorry for the poor puppies but DO NOT SHOP HERE!!!

AVOID AT ALL COST!!! Against all better judgement, I fell in love with a great dane puppy on their site and purchased her a month ago, she was already 14 weeks old. I've always bought onsite from breeders directly and I knew better than this. It was a TOTAL CLUSTER. 3 weeks after my purchase they informed me she has Entropion on the lower eyelids, which my vet says requires two corrective surgeries under general anesthesia (probably $2k). Puppyspot would not discount my $2700 purchase price $1! AND after I had already paid another $900 to have her flown to my local airport and driven the last 40 miles... they tell me she will now be driven the whole way along with a bunch of other puppies making stops and it would take 48 hours. I did get a full refund, but avoid these tools at all costs. Do your homework and find a local breeder with puppies you can play with and fall in love with and take right home.

This is our second puppy we have purchased from PuppySpot. Our first a German Shepherd in 2018 went very well. This time not so much. Our first puppy took 1 week to deliver. Our second puppy a Great Dane took nearly 1 month. In that month the price of other puppies in the same litter dropped in price as the dogs were getting older. However I paid a higher price for a younger dog that I could not have. This time they also shipped at a very inflated price a puppy pack. Its a great idea with a dog bed, toys, some feeding bowels and a few other things. None of the items included were appropriate for a Great Dane puppy. The bed, feeding dishes and most of the toys were too small for a Great Dane and I needed to throw pretty much everything out. I am not sure if we would purchase another dog from puppy spot after this experience.

Professionally well done! Helpful, friendly people. Great service. Awesome puppy. We couldn't have asked for more. :) Thank you!

Yay!!!!!! I'm so happy 😁

My experience with PuppySpot has been a nightmare. The sales woman who sold us our dog lied to us about the entire transportation process. We asked if we could pick our puppy up instead of having him shipped to us (which costs $900) and she said that was not allowed. We later found out, after paying that $900 shipping fee, that we could have actually picked him up at a far lesser cost. In addition to this lie, she told us that we would have our travel date confirmed within 7-10 days of our purchase. Another lie. Our puppy is finally coming to us tomorrow, but we did not get this date confirmed until 6/11. That is one week prior to when he is arriving. We placed our order on 5/2, so it took far longer than 7-10 business days to get this travel date. Before this date was confirmed, PuppySpot told us we would get him either today (6/17) or tomorrow (6/18), so my boyfriend and I both took off work today and tomorrow in preparation. Well, we finally go in contact with the driver who will be delivering our puppy to us today, and he informed us that we will be receiving our puppy either tomorrow night (8:00pm or later) or Saturday morning. So again, the "confirmed" travel date was not even accurate. My boyfriend and I both took two days off of work, using vacation days that we will not get back, for absolutely nothing. When we called PuppySpot to complain about all of this, all they did was make excuses for themselves. They went as far as to tell us we should expect that there may be delays, so we really have no right to be upset. When I complained about being lied to by our sales woman, one of the supervisors there even had the nerve to tell me that of course their sales people aren't going to tell you that there may be delays and that your "confirmed" travel date is actually subject to change because that would "scare people away". This is a shady, unethical business that just wants to take your money and do and say whatever they can to get it. This was a nearly $8,000 purchase, $900 of that being for their travel services. My boyfriend works in the transportation industry too, so he knows that it doesn't cost any more than $350 at the very most to drive our dog from Ohio to Illinois. That's a $550 profit PuppySpot is making on the travel package alone, and they have done none of the things they promised us initially in regards to this travel package. We requested a refund for the portion of the travel package they profited off of since what they sold us on was a blatant lie and not at all as promised. They only agreed to refund us $110. We will not get these vacation days back that we wasted due to their poor communication, disorganization, and dishonesty. We will not get any of the time or energy back that we wasted calling and emailing them trying to find out any information on when our puppy is coming to us because they did not reach out to us once on their own. We had to hassle them just to find out when our puppy would get to us. I will never go through PuppySpot again and I advise everyone else to do the same. They are a dishonest, shady company who will screw you over once they have your money (a lot of your money I might add), then make excuses for themselves and blame you afterwards, telling you that you should have expected something like this to possibly happen even though that goes directly against what they said when they sold us on this puppy.

Was very nervous to buy through Puppy Spot due to past company issues and ordering a puppy is scary. Puppy Spot put my mind to ease. Last minute shipment changes added stress on us, as we paid for personal delivery but had to drive to airport to pick up puppy sent on commercial aircraft. This was not ideal but it worked out. Once we got our puppy it was wonderful. He was covered in ickiness from flying all day but we got him bath and began our journey with our new love.

PuppySpot is a pleasure to deal with during the purchasing portion of the process, wonderful sales people. However, once Puppyspot has collected the payment, your local friends are unable to resolve any issues for you and your calls are forwarded to a call center in the Philippines. Obviously, none of the issues were resolved by the call center in fact they caused more confusion. Their responses are all scripted and useless, for this reason I will never do business with PuppySpot again.