PuppySpotReviews of puppyspot.com

Very happy with my new puppy. PuppySpot was very supportive through the whole process. I had to wait 3 weeks until he was ready to send to me. During that that time I was in constant contact with PuppySpot thorugh their wonderful App. My puppy was shipped from his home state and delivered to my door. Great service. I would use them again.

Fantastic service and great puppies ours is growing like a weed and is friendly with everyone so far. Many Thanks Harold Mead

I am very disappointed in Puppy Spots policy that allows puppies to be flown in the cargo hold of a plane. This is unconscionable. I would not allow my puppies to be traumatized that way. I only use road transportation and this is not an option with them

Horrible company. Do not trust them! I saw some bad reviews and I thought to myself, “no way. Maybe they’ve changed or maybe there was a misunderstanding”. Definitely not. I paid for a puppy, let’s call her L. She was supposed to come to us two weeks and one day after I paid. I asked if I could pick her up from the breeder and they said no. So we had to pay 899 just for her to be flown and driven to our home. I was fine with that. We paid over 400 dollars in taxes. I was fine with that as well. But the thing is, I paid 4,436.09 dollars on a puppy that was listed for 3,199 dollars. Very decepting. About three days before she was scheduled to arrive at our home, we get a call saying that she is suddenly sick and cannot be sold to us. WHAT. So we had a choice between getting a refund or choosing a new puppy. We chose another puppy that was listed for $3,649. I asked before we made the choice if it had to be the same breed and price because when I had looked on their site, there weren’t any available in the same breed or even the same price. So I asked if it was maybe 200-300 more, what would we need to do. The customer service agent said that should be fine, but anything more, we would have to pay. I was fine with that. When I called to let them know we had chosen another puppy, they wanted us to pay up the full difference. When I told that person what I had been told, that’s when they offered a 200 dollar discount. I paid the remaining difference, which came to the total price if $4,706.71. The listing price was $3,649, so that’s over a $1000 difference just there. I had a nagging feeling so I looked into puppy L and it said, “this puppy is already playing with their new family”. So that didn’t sit right with me. I think that she was not sick and that the breeder just sold her to someone else. I let that go since we had already decided on the second puppy, let’s call her C. I still had this nagging feeling so I did a reverse image search and found her on another site! I reached out to them and it turns out it was the breeder. They were selling her for $2600 and having her brought to our doorsteps was 350. I asked if she was available and they said yes. So that just further backs my suspicions that puppy L was not really sick and that she was sold to another family. When I had originally asked why it was more than two weeks when they had initially told me it would take 1-2 weeks, most likely just a week for the puppies to be brought to your doorstep. I was told it was because she needed more time to bond with the breeder, which I was completely understanding of and actually liked. After some investigation, it turns out thw reason it takes so long is because their planes operate once every two weeks, which is why the dates are all messed up. When I had paid for the second puppy C, I was told she would arrive two and a half weeks later because again, she needed time to bond more with the breeder. I talked to the breeder and they informed me that that was not the case at all. She was ready to go whenever I was ready. The dates in which puppy L and puppy C were supposed to come were exactly two weeks apart on a Saturday. Pretty convenient for “more time for bonding”. We decided to cancel our order and tried reaching out to customer service and was told that a different department handled cancellations and that they would relay the message and that team would reach out to me within 47-72 hours. But when you look at their cancellation policy online, it says that if plane arrangements have already been made, you have to pay a fee of 495 dollars. With my previous experience with puppy L, it was about 48 hours after the tenative travel proposal was accepted when I got the travel arrangements confirmed. So I knew that they were trying to get around losing all that money and try and get that 495 dollar fee. I tried reaching out all day only to be told that the person handling my case was busy. I then resorted to having to seek legal advice in which I was told I could take legal action. So I reached out via chat and informed them that I wanted a peaceful resolution to this problem, however since it is such a time sensitive issue, if I did not hear back from them by the end of the day, I would be seeking third party assistance. Behold a miracle. Suddenly the head of department was available and contacted me right away. They said because it had not been 48 hours since I had made the last additional payment, I was able to cancel and receive a refund for full payment, which would be confirmed on Monday. Long story short, do not trust this company. There were several times where I asked about both puppies and were given different answers from customer service agents. They clearly do not know much about the puppies and go by a script. They overcharge by a lot and they cannot be trusted. They lie about a lot. Do not trust them. If you find a puppy you like, find the breeder and contact

I was delighted with the service from PuppySpot. I received the puppy I ordered, right on time, brought to my door. The people I spoke with told me how the delivery would work, and answered all my questions, and were very reassuring on my concerns about buying a puppy on line, which I'd never done before. I just love my little fur-baby! Thanks to everyone, Linda

Great service from beginning to end, my salesperson was very very helpful. No issues with the pup and even arrived early.

Despite the no puppy milk promise, I believe my puppy came from one. The transport process was also ridiculous - she came from a breeder in Indiana, I live outside of Cincinnati. She was in a small RV (I’m assuming in a crate the whole time) and taken to Alabama and Tennessee for other puppy deliveries before delivered to me. She was handed to me with a envelope of paperwork, no ID check, no confirmation that I was the owner. I asked when she had last eaten, the man and a young boy who was carrying her looked at each other confused and the man said “she’s probably due”. She then proceeded to inhale the entire bowl of food I gave her (and knowing her eating habits now, that is NOT like her) - so she was very hungry. When I took her to the vet, he said she was underweight and within 3 weeks of regular feeding with the same food the breeder recommended she’s gained 3 lbs and at a good weight now. I’m thankful for her because she is a joy and a wonderful addition to my home but she absolutely came from a puppy mill and I feel the delivery service that was mandated was inadequate bordering on animal abuse. ** I also looked up the breeder after receiving my puppy based off the name on the paperwork (which I had no opportunity to do prior to receiving her) and there are multiple articles citing that he runs a puppy mill and has been cited before. So despite protestations otherwise, it is a puppy mill.

Buying from Puppyspot was a wonderful experience, working with the management and finding the perfect puppy was amazing. They were so accommodating, able to help me find the perfect puppy. Also, I changed my travel plans and wanted to pick up my puppy instead of delivery and they were able to make last minute changes. Long story short I found the cutest most adorable cocker spaniel puppy from here and I couldn’t be more happier!!!