PuppySpotReviews of puppyspot.com

PuppySpot was so easy to use to find and bring home a puppy. Having PuppySpot staff check in with us along the process was helpful too! I also appreciated having several options for transporting our puppy.

There was confusion about delivery of our puppy. We paid for and were expecting home delivery. About a week before expected delivery we got a credit to our account with no explanation. I emailed back and asked what the refund was for and only answer I received was that it was for overpayment. When flight plan was posted, it was for flight to Oregon. This is when I contacted Puppy Spot and learned they would not be doing home delivery. With a lot of anxiety, we finally arranged for pick up at airport in Seattle. We made arrangements to drive to Seattle and pickup was successful. I would have preferred to have more communication during the travel plans stage. Sofie is a beautiful puppy and we are very happy with our purchase.

Our experience was first class operation from the purchase, travel arrangements an d the overall health of the puppy. I highly recommend there services to my friends and family members.This is First class operation.

Great service and healthy dog

Process was easy. My frustration was with questions about my puppy. I tried to text and call no one available to give me the information. All I wanted to know was projected adult size of my puppy so that I would be able to prepare for her. Pictures of parent would have been nice. I have always advocated seeing parent if possible, and I purchased one against my beliefs. So that is on me. I am very happy with her and she is very loved, but already looking for a larger crate…

The entire process was seamless and stress free! PuppySpot took care of literally everything and delivered our puppy to our door. The best part is our puppies temperament and health— he’s so loving and well socialized!

I would not recommend this service to anyone. On the day of delivery I called 3 different times and was given 3 different arrival times. Finally at 7:30PM the driver called just to find out he was over 3 hours away. By the time we received our puppy he was very shaken. Given how much they expect you to pay this is terrible service. I asked for a discount from a supervisor. He told me they will not consider it. Then the next day your phone will get blown up with all of their partners calling. After researching those companies especially "Third Party Pet" make sure you read the reviews before agreeing to do anything with them.

I paid for door to door delivery of my puppy and I found out via a credit card refund that something was a amiss. No one at puppyspot called me to tell me about a refund so I was confused. I had to pick up the phone and call them because I thought the refund notice was a scam. When I called, they told me the travel plans were changed for my puppy and there would be no door to door delivery, and I now had to drive to the airport to pick up my puppy. I think it is very poor customer service to not keep the customer informed of your puppy’s change in travel plans, and you have to find out by way of a notice from your credit card company. I am still excited to meet my new puppy but I never expected this level of poor customer service after reading the reviews.