PuppySpotReviews of puppyspot.com

Our puppy is amazing. That is a plus. For me the 3 star rating is for the PuppySpot experience as a whole. Seems like personnel is understaffed and overworked. Maybe it should be expected if everyone was trying to purchase a puppy for the holidays. I often didn’t receive answers on questions in a timely manner, one time waiting a week with 3 separate emails before finally I just picked up the phone and called. The gentleman I spoke with on the phone before purchasing was fantastic, but looking back now I feel he was so good because he was trying to make a sale. Once we submitted payment the contact was minimal. We paid $700 for a “flight” to nearby airport, that ended up being a van delivery. Had I known my pup would be in vehicle transport for over 12 hours, perhaps I would have made other arrangements. If my pup wasn’t just about perfect, which he is, this could easily be a 1 star rating.

We love our Beagle Puppy, Phoebe, now just about 10 months old. She is healthy, well behaved, intelligent and just beautiful. We liked the experience of perusing online and felt secure in our decision making with PuppySpot’s Health Guarantee. Our representative, Francesca and courier, Courtney were not only very helpful, but very nice.

Puppy Spot is legit- Don't get discouraged when you don't hear from them after your purchase- But if you have any questions they are there to help We love our new pup (Cane Corso) He getting along well and loves to socialize

Smooth process. We love our new puppy.

Our puppy was shipped despite severe winter storm forecasts predicted to cause severe delay in delivery. Our puppy spent 10 days traveling to several different locations. PuppySpot decided not to own the problem and had a total breakdown in communication between its staff. The puppy finally arrived via Iowa, Dallas, Chicago, Charlotte. It was in a pitiful state, the crate was full of pee, food and water full of newspaper shreds, puppy was cold,wet shaking. This was the second and last puppy we would buy from PuppySpot.

From start to finish the experience was great. My only suggestion would be to give the customer options on pickup day. We were assigned a pickup time and place that was late at night in a town 2 hours away. When I called the driver I found out they were actually going to be making a stop 45 minutes from my house 5 hours earlier than our scheduled drop off time. Show the customers the driver's route and stops so the customer can choose where to meet the driver.

It all went well except transportation I was told my puppy was flying throughout my wAit for her but then she came by van the whole actually getting her was frustrating and good be a lot better

My puppy arrived to me with kennel cough and severe nasal discharge.