PuppySpotReviews of puppyspot.com

Let me start by saying PuppySpot helped us get a wonderful puppy. I think the breeder was wonderful and my puppy was well taken care of until we received her. But, I will most likely not use PuppySpot in the future. They were very helpful and attentive in helping us find our puppy. However, once we paid for her, we had the hardest time communicating with PuppySpot. The chat feature on the app never worked. We would have to email multiple times to get an answer. When we called, they were kind and tried to be helpful. However, it would still take more than one call to resolve our question(s). The day before we picked up our pup we found out about a questionable situation about the puppies health and PuppySpot was helpful and was willing to find us another puppy if we weren't happy. I am confident that PuppySpot has employees that love pups and want to connect clients with healthy puppies. It may be a situation of being short staffed or overwhelmed. But, trying to communicate with them was frustrating. All that said, we have a great, healthy and sweet puppy and are already so in love with her.

I was at first very nervous to use and trust PuppySpot.com but I read reviews and decided to take a chance. PuppySpot seemed to be the only main reliable resource where you go have many choices to buy a fur baby. I like all the details within their fur baby profiles and I liked the customer service communication. Look story short we now have our Labradoodle and the entire process was great and at pick up he was so happy and looked well taken care of even through his traveling to get to his new home. Thank you PuppySpot and the entire customer service team!

This was so easy! I picked out the cutest poodle and called PuppySpot. I bought him right away. So the rep who helped me was very knowledgeable asking all kinds of questions which in hindsight were for the safety and well being of my puppy. He said the puppy would need to be flown home to me due to distance (Texas to Michigan). I was a little nervous about that part so he explained to me that a puppy could easily fly due to lack of experience. My 11 year old dog probably not as much. Puppyspot made the whole experience great because they had me set up an app and it provided all information as well as tips to take care of the puppy.

The PuppySpot managers and staff were helpful throughout the entire process. We are happy with our new family member, Zelda, and will definitely be returning to PuppySpot in the future.

This should be a warning for all potential buyers. I would like to share that my experience was Not the best. 1) Lots of confusion around the puppy travel planning. Booked the chaperon flight, it was cancelled without even checking with me. I received the refund and No explanation. I have tried to get the explanation, as to why?? She is only 10 lbs. No explanation was provided. No-one bothered to return my call, and e-mail explanation provided was simply "change in planning" 2) I wasn't happy but agreed to go and pick up the puppy "near my location" which was an hour drive. People in communication delivering my puppy via ground transport. This team was responsive initially, but by the time of the pickup it was a disaster.I set on a parking lot for an hour waiting for them to respond to my text (instructions were Not to call, and only call for emergency. I was tired of waiting for them to respond and i called. They told me oh yeah we are parked by this place come and get it. 3) Picked up the pup, puppy was really smelly and scared. I was trying to brush it off since puppy traveled for 2 days in a van. 4) Go to my vet to do a wellness check, and we are trying to figure out what vaccines she has?? She is 6 months and should probably be fully vaccinated. Nope, wrong! We called the vet listed on the paperwork provided to me (4 pages). Vet refused to talk without the name, we found the name of the breeder. Vet told us, oh this breeder does vaccination and it is only rabies. I have to do all the vaccines needed apart from rabies vaccine. On top of that test showed Giardia!!! I have to give meds for 5 days and 2 weeks after additional 5 days and testing after. Puppy 6 months old and she doesn't know that it is OK to walk outside. Not sure where and how was she living before. Yes PuppySpot, you need to work on better communication. It seems to be that there were so much more activity prior to my payment, but once payment was made i felt neglected. Yes, I would recommend to be super careful working with this business. As to me, I will Not going to buy from this place again.

I was pretty nervous about using PuppySpot, and there's a part of me that still wishes I had confirmation that my puppy didn't come from a puppy mill. That said, the experience was exactly as described, fairly easy, and my puppy arrived safe, clean, happy, and healthy. He's been wonderful since day one and I couldn't love him more. Some thoughts on the experience... I do wish there was greater transparency around the breeder. I understand that it's important to ensure potential buyers don't go around puppyspot to avoid associated fees by just going directly to the breeder themselves, but it would be nice after taking receipt of the puppy to know where the puppy actually came from. Once payment was submitted, it definitely took a while to find out when my puppy would be coming home. Of course things like size, vet checks, travel arrangements, etc. do take some time, and that's totally fair, but more clarity on where we were through the process would have made it a little less stressful. Once I did have the travel details everything was pretty much smooth sailing. The puppy arrived where and when I was told he would, and, like I said earlier in this, I couldn't be happier with having him as a new member of the family.

Great service, good information on the puppy and great follow up.

We were grateful that Betsy came in a vehicle transport. Her escorts were so nice and down to earth. They seemed to really love their job.