PuppySpotReviews of puppyspot.com

We are very pleased with the service we received. Puppyspot goes above and beyond to make sure everything goes smoothly and we could not be happier with our maltipoo puppy.

Healthy puppy. Glad I got the puppy pack too

Puppy Spot representatives were professional & courteous. Customer Service was excellent. Puppy Spot app was very helpful & informative throughout the adoption proceedings. Overall, it was a very positive experience.

My puppy Jayden Cooper is the best well-behaved puppy. Jayden was from Wisconsin and live in Penna. From purchase to getting him with smooth. I was given updates with pictures, health check, food given by the breeder, his arrival date was right on. Puppy spot offered a wide selection of puppies. He is going to my vet now, healthy and happy.

WARNING:! DO NOT BUY FROM THIS COMPANY! My 16 month old puppy was diagnosed with bilateral elbow dysplasia and this company could care less. Never mind the fact that when RJ arrived at the airport I had to jump through hoops to pick him up as PUPPY SPOT was going to leave him in a crate and travel another 8 hours to drop off other puppies. They don't care about your dog or its health, they care about lining their pockets. Even though RJ's breeder had another German Shepherd with bilateral elbow dysplasia in 2017, they did nothing! This is not fair to these poor puppies! DO NOT BUY FROM PUPPY SPOT.

We love our new puppy! Overall the process was easy, we did experience a hiccup with his arrival and he was delayed a week. The team worked to resolve our issues and we are thrilled to have our new addition! Our vet also noted that Marlow looked to be a very well put together English Bulldog, and fortunately didn't have some of the challenging traits the breed can have so looks like the breeder is top notch!!

My experience with Puppy Spot was absolutely awefull. They called me repeatedly until I made the purchase and then communication became near non-existent. After 2 weeks I received an email that my puppy was going to be transported by truck from Indiana to So/Cntrl Tx and that I was to travel 124 miles by auto to pick her up at a truck stop. When I called & finally reached someone (1hr 12min. hold) I explained that I was told when purchising the puppy that she would be flown to San Antonio & that I would be instructed to pick her up there. The "Puppy Mgr" stated that she would look into the matter & call me back. I never received a call back. I emailed twice & only received an automated generic response. I had downloaded their Puppy Spot App to receive communication and immediately after I made the phone call regarding the transportation method, the App quit working. I called again to request help with the app and never received assistance. PLEASE READ the FOLLOWING. The day before I was to pick my puppy up at the truck stop (124 miles one way), I received a call from an airline asking if I was going to come pick my puppy up. The person stated that she had been there for a couple of hours and was wondering if I was going to get there befor they closed at 6:pm. NO ONE AT PUPPY SPOT COMMUNICATED THAT SHE WAS COMING VIA AIR, WHEN SHE WOULD ARRIVE, WHAT AIRLINE, NOTHING. Not an email, not a text, no phone call, nothing! If you show interest in a puppy, they will text & call daily until you pay for your puppy. THEN.....Silence. If you call, expect to be on hold for 60 min. plus. If they tell you they will call back, don't believe them. If you have trouble with their app, don't expect support if you require it. I could NEVER recommend the them to friends or family.

Well addressed concerns and adhoc changes a customer made and prepared for safe delivey of a new family member. Fully satisfied.