PuppySpotReviews of puppyspot.com

Poor customer service, poor delivery We used Puppy Spot previously. The first experience was great. This one was terribly disappointing. Will no longer use or recommend Puppy Spot.

Getting Jett was seamless Gina answered every question we had and we had a lot of them regarding his lineage Jett came to us from Indiana in a comfy van Our meeting point was in South Boston at 9:30PM We had no idea that his road trip was with ten other puppies. Everyone was so excited to meet their new family There were drum rolls, clapping and congratulating for each other I will recommend Pup Spot highly Thank you Mary. Winchester MA

They made buying My Bichon very easy.

I love my do so much! She looks exactly like her pictures and she was delivered safely! Also the package that was sent really help , bed toys leash blanket was amazing!! Thanks Puppy spot

The puppy has a huge lump near her back leg ???? Need your assistance now please plus your drivers left me stranded literally at a truck stop by myself 2 men one little old lady please respond

Customer service was atrocious and cheap. After spending $4,000 on a puppy, you’d expect to get that quality of a service, but with PuppySpot you won’t. My puppy was delivered 1 MONTH after the original delivery date due to lack of communication within the company. They never did anything to correct this mistake. The only thing I was offered was a $300 refund for travel expenses (I paid $700 to get my puppy delivered 45 minutes away) which I never received. I reached out to them many times reminding them of the refund and they simply stopped replying after my dog was delivered. During the 2 months between paying and actually receiving my puppy, I only received 4 (of the same) update pictures. Most people are extremely excited when they buy a new puppy and would like to be kept up to date on how they are growing, but 1 set of pictures (again, all basically the same picture) over a period of 2 months is a joke. Overall there’s a clear lack of professionalism and responsibility within this company and I would never recommend it to anyone. There are other companies that provide the same service and would most definitely be a better experience. In my case, I would recommend going directly to the breeder and skipping this joke of an expensive middleman company.

Everything was good. I would have appreciated more notice about travel arrangements.

The suggested delivery method and location was never discussed with me. The dog had to travel more than 36 hours in a van and then another three hours after I picked him up, was quite stressful on him and me if I would’ve been part of the process we probably could have Made other other arrangements that would’ve been less stressful for the dog and much more convenient for me.