Terri M.
Our puppy arrived dirty
Our puppy arrived dirty! Both ears had yeast and bacterial infections! I was told I would get all the information on my new puppy. Mother father info. All I got was a sheet filled out from a vet. Oh by the way it said his ears were fine. I spoke with my vet about the ear infections, no they didn’t just happen. I read somewhere about the “puppy packet”! Didn’t get that either. When I first started working with puppy spot they seemed to be genuinely concerned about their pups. Now I feel that it’s all just a different kind of puppy mill!
Response from PuppySpotJul 25, 2023
Please reach out to us at [email protected] - ear infections can come up during the transition of a puppy from their breeder to their new home. That is what our Health Commitment is here to help with (https://www.puppyspot.com/terms-and-conditions-of-commitment). Your vet is right, they don't just happen, but the time between your pup visiting your vet and the time your pup saw the breeder's vet, something could have caused this. As for your question about a PupPack, you did not purchase one at the time you picked your puppy. You can check your invoice and see that you didn't pay for one.