PuppySpotReviews of puppyspot.com

The puppy spot guarantee for a headache free delivery was anything but that. When dealing with customer service, there were no answers as to the delay of our puppies arrival. Our puppy was delayed 3 times for transport and by the time she did arrive, the puppy gifts that were given to us are almost to small for her to use. We will be needing to get new water/ food bowls since the amount she needs to eat already overflows with the one we got. When asked for them to call back with updates on our puppy and the delays we didn't recieve a call back twice and eventually got an email that said exactly what we were told over the phone. The only saving grace was when Erin V was able to help us out and answer some of our questions. In regard to the delays, she mentioned that the breeder didn't have any travel dates blocked off, but when she checked again, there was a note on the system about it that wasn't there before. What kind of breeder plans a vacation around the time that the puppies need to be sent to their new homes without having a plan to help get them there. With all the delays and issues, there was no reimbursement on their end or any compensation for the "guarantee" that they didn't even come close to standing by. We did get our puppy, and she is in good health. Do that as a relief overall, but we will not be using this service again on the future.

My Duncan came home perfectly healthy and safely, and he was the perfect addition to my family. The representative I spoke with answered every question I had in a timely manner. I would definitely use PuppySpot again.

Unfortunately I am writing this review to give the worst rating possible. We received a very sick puppy from this organization. It became apparent that this is little more than a high priced puppy mill who has the customer side figured out. Our puppy arrived with a significant case of kennel cough. The organization never responded to inquiries to be reimbursed for $800 in vet bills. Finally, six months later, they stating they will give us $300. For an organization of this size, with the price tag they have, I expected SO much more. If I could give 0 stars I would. Please be wary of this organization. I recommend finding a reputable breeder that truly cares about their animals. Best of luck finding your new furry friend.

I was able to search for the puppy that would best fit my lifestyle and home. The photos and video provided were great. Lola arrived on a direct flight and she was happy and calm. She has adjusted to our home very smoothly. I was most surprised at how well she had been trained for a 10 week old puppy. She arrived potty trained and she can fetch! You can tell she was loved on and she seems like a very well adjusted baby girl. We feel so blessed to have her! PuppySpot did a great job communicating and providing all the necessary vet info.

Our puppy arrived a bit nervous, as to be expected, but in excellent health. The PuppySpot app provided updates and a great deal of helpful information, and text communication was very good. The transport used provided cuddles along the way and presented us with a clean pup. We are VERY happy we used PuppySpot to find our new love.

I was nervous to buy a puppy online as there are so many scams out there. My husband and I have been wanting to get a puppy for some time now and came across puppy spot. We were hesitant at first but everything went so smooth. We got our perfect little puppy who we love and adore so much. Highly recommend puppy spot to find your newest addition to the family.

I love my puppy more than anything and wouldn’t trade him for the world but I do not like how puppy spot will not tell you what breeder the dog is coming from. This indicates to me that he’s not coming from a reliable breeder. Also my dog was ground transported in a Mercedes sprinter van which appeared to have many other puppies in it. My pup smelled like other dogs and was dirty when I received him. The day we received him into the night he has blood in his stool. This is one of the biggest signs of parvo virus which is deadly to puppies. After a visit to the emergency vet and no parvo he was severely dehydrated which makes me think he wasn’t properly taken care of during transit! Very scary experience receiving him but other wise the process was smooth sailing. I don’t know if I would use puppy spot again.

Really great communication, and on delivery date the drives were really nice. The family is in love with the new member of the family, Thank you for all the help Puppy Spot.