PuppySpotReviews of puppyspot.com

Shawnee (now Benjamin or Ben) was a great find thanks to you guys. He has found and loves his new home and seamlessly transitioned with no "stress" that we can see. Ben will be the perfect replacement for a 18+myear old mini poodle which will soon have to be put down. I'm not looking forward to that! The hand off with Premier Pet Transport went well but I wish I could have been more involved in the timing and the place of delivery. Ben is very active, lively and happy with his master, our grandson (13) whom we are raising. Again, thanks for a great experience. Bill

I would have like to known if the dog was living in a crate and if any potty times happened outside or did the pups go inside. Would give us some insight for training .

The transition was seamless. Our furbaby was received quick and ready to play. I would recommend PuppySpot! Also, your drivers, Buck and Gunner, were excellent! So happy.

Corey arrived safely and the whole experience was very exciting. PuppySpot kept me updated, and seeing him come home was such a special moment. He is tiny, adorable, playful, and already settling in with his playpen, stroller, blankets, and all his spoiled-baby things. I’m very happy so far and grateful he made it home safe. Thank you PuppySpot for helping bring my baby home.

We absolutely love our Golden Retriever, Vehur. He is healthy, beautiful, and has become a wonderful member of our family. We have no complaints about the puppy or the breeder. This review is specifically about PuppySpot as a service, not the puppy or the breeder. Unfortunately, our experience with PuppySpot did not match the premium service they advertise, especially considering the thousands of dollars we paid. The first issue happened during payment. Their online invoice system did not work, even after multiple attempts. We eventually had to call and complete the payment over the phone, including providing our credit card information. Even more frustrating, the invoice we received over the phone was different from the original one. It included several expensive add on kits that significantly increased the total cost. Many of those items were either unnecessary or not appropriate for a large breed like a Golden Retriever. Some products were good quality, but at least half of them have never been used and we never specifically asked for them. After payment, communication became one of the biggest frustrations. It often took weeks to receive an update unless we repeatedly emailed them ourselves. Instead of proactive communication about our puppy, we mostly received automated emails promoting pet insurance and reminding us to neuter our dog. Whether to neuter a dog should be the owner's decision, not something repeatedly pushed during the purchase process. For a company marketing itself as a premium service, I expected much closer coordination with the breeder and much better communication throughout the process. Another disappointment was the lack of transparency. We never received the AKC registration information before delivery, so we were essentially purchasing an expensive purebred puppy without seeing the documentation until he arrived. There was also never an option to pick up the puppy ourselves, or even discuss whether that was possible. When Vehur finally arrived, he had clearly been sprayed with dry shampoo and smelled like a mix of shampoo and urine. It wasn't the welcoming experience we expected after spending so much. Again, the puppy himself is amazing, healthy, and exactly what we wanted. Our disappointment is entirely with PuppySpot's service. They market themselves as providing a premium buying experience, but that was not our experience. The process involved unnecessary upselling, poor communication, little transparency, and very limited customer support. If you're considering PuppySpot, I would encourage you to evaluate the breeder separately from PuppySpot's service, because our concerns are with the company and its customer experience, not with the puppy we received.

It was great service

Great follow up and communication. Pick up of puppy was right on and I would use puppy spot again!

She is amazing!!