Cynthia P.
Overall I would give PuppySpot a 3
Overall I would give PuppySpot a 3. Positives: The puppy I bought was adorable and in good health. They were helpful with details when initially asking about the dog. NEGATIVES: Once you put down your payment the service quality plummets- which really makes you uncomfortable considering the amount of money you are paying for this service. Getting the dog was stressful- I ended up just cancelling the $700 drop off and driving 10 hours to pick up the dog myself. Even the day I was told to go there, they wouldn't give me details until I put my foot down and said- "look, I am paying $4K for a dog and driving 10 hours- the least you could do get back to me with the pickup location." Every time I would try to call the hot line, I would have to wait on hold forever and then get a new person who had no idea what was going on. They would say things like, "You can pick the dog up sometime the week of Dec 14th, but we have no details on which day or time- and if you can't pick up the dog when we say its ready there will be a fine you have to pay". It made me so anxious, I almost took the loss and cancelled the dog all together. It's really too bad, because getting a new puppy should be a fun and exciting adventure. After all was said and done, I am happy with my puppy- but I would not use Puppy Spot again due to the poor communication and pickup fiasco.