Michelle W.
Infected puppy, bad experience
I've purchased 2 puppies from Puppy Spot. The first experience was great. The second experience not so much. He was transported by van. When I picked him up he was not well, didn't even wag his tail. He wouldn't eat that day so I gave him Nutrical and took him to the vet the next day. He had a clean bill of health from the pre-transport vet check and no alarms from my vet but they sent me home with a vial to collect more stool if he didn't show improvement over the next few days. He didn't improve so I took him back and they sent off the stool sample to test for Giardia, a parasite that is not detected by the tests they can run in office. Turned out he had a severe case of Giardia. I've had him 4 weeks now and am on the second round of treatment. It took at least 2 weeks before he started acting like himself, and he hasn't had a solid poop yet. I had to be very careful so my other puppy wouldn't get it. And I myself somehow contracted it, suffering from severe abdominal pain and bloating for a week and a half (it self resolves most of the time in humans). Puppy Spot policy will reimburse for worms/parasite treatment if reported within the first 20 days. I was a few days late reporting this to them and I believe they are going to honor the policy, but it took 4 days for the puppy manager team to reply, and there was zero empathy for my experience. I don't know if my little boy picked up the parasite from the breeder or from the transport van, but it's concerning that the transport vans may not be sufficiently sanitized between trips. I'll provide an update on final resolution. But for now, I'm pretty disappointed. Also be aware if you select the AKC Reunite Enrollment option (microchip service, $49 when I ordered), you will be spam called by a 3rd party to help you register your puppy. They will tell you that you have to register your puppy with the AKC for another fee to transfer ownership from the breeder or you run the risk of an ownership dispute in the future should the dog be lost and found. The fee was $60 this time but with my first puppy it was over $100 and it's not breed-specific. When you ask what you already paid for they give incredibly confusing answers, intentionally I believe. I did my research and found articles on it. They are simply trying to get more money out of you. They will send you cheap dog tags for free if you want them. Otherwise don't waste your time talking to them. You will receive a link from AKC Reunite where you register your puppy on your own, and you are listed as the owner automatically. Also, you receive a physical transfer of ownership form showing you as the owner in your paperwork when you receive the puppy.