PuppySpotReviews of puppyspot.com

The communication after purchase

Overall the experience with PuppySpot was excellent. The transportation with American Airlines was a nightmare. We contacted the airline 3x the day our Puppy was scheduled to arrive. We were told all 3 times that everything was fine, and her flight was on time. We made the long trip out to the airport to pick her up, and were told she had missed her connection at LAX. We then had to wait a full day, and make another trip out to the airport. When my wife arrived she was presented with the wrong dog in the wrong carrier. Apparently dogs and crates were mixed up during layover at LAX. This created additional stress, and obviously not ideal to have different dogs share crates.

There was frequent communication through out the process and everything went smoothly and stress free. We also appreciated that our puppy was delivered to us and with all of his paperwork. Thank you

We love our puppy! He’s exactly what we were looking for & the experience with PuppySpot was convenient & easy

Was able to get our pup as advertised.

Very convenient and good communication

We love our new Puppy but the communication could use some work. I had a great experience purchasing my pup but after she was paid for there was no response and no communication for a few days. I had sent a text asking a few things and never got a response. The 7-10 day window that you wait for your pup's travel information is a long stretch to not get any updates regarding your pup, especially after seeing some bad reviews on your page. I hope your team considers it to update the pup's parents throughout the travel plan time. Just a quick email letting them know that you are still working on the details would help ease the stress. Especially since they spend so much money on a puppy.

Do not believe their Health Guarantee! They told me on his pre-shipment inspection he had a SMALL UNDERBITE. I specifically asked the rep if this was a COSMETIC issue or a MEDICAL issue, and she assured me it was a NON-MEDICAL, COSMETIC- ONLY issue. 10 days later, when I took him for his first vet visit, they immediately diagnosed him (later confirmed by an oral surgeon) that he had a SEVERE MALOCCLUSION which absolutely required surgical intervention to prevent long-term gum and teeth issues that were already causing trauma in his mouth due to the malocclusion. I told them this felt completely deceitful, and they said they would investigate. Called me about three weeks later to let me know that they would not give a penny toward this 3000 dollar plus surgery. They said I accepted the puppy after being told of the malocclusion (despite the fact that the person who called me at that time assured me that there was NO MEDICAL CONCERN). Dishonest from the start, and with their follow-through. I love my dog, and he is great now that he had the surgery, but beware of their insincere and untrue reports about pre-shipment health checks. They will NOT stand behind a puppy they sell you who has medical issues that need attention! Very disappointed in this. They will make you feel so good and reassured about your puppy during the whole process of you buying and confirming him, but after that, they will not support you, and their medical rep flat-out lied to me in that pre-shipment conversation. Get a puppy from them if you want, but do not think for a second they will be supportive of his health post-delivery in any way! (Their breeder also gave the puppy his shots too early (while still feeding from his mother), so they all had to be re-done).