Deborah T.
Beware - Not a good experience
When I received my 2.1 lb puppy I was provided a food that was different from the food I was told she was eating. When I opened the food I purchased, it looked nothing like what I was given by the drivers. I reached out to Puppy Spot to find out why and they didn't respond, I had to reach out again and they confirmed that I had purchased the right food and that the driver gave me the wrong food. I started feeding her the one I purchased and she developed diarrhea. I then called them to let them know of my concerns. I was told that they needed to research and call me back, I didn't hear anything that day, the next day I received a voicemail checking on her and that they were waiting on the breeder to respond. I called the following day and then received another call from Puppy Spot now a week after I had my puppy and they proceeded to tell me that the Breeder had finally responded and that they had indeed changed the food they were giving her on the 24th? but never bothered to update the information on the website. Puppy Spot basically said they were sorry. I reminded them of the calls and emails that said how important it was to continue to feed her the food she was currently eating and a process to transfer to any new food, but yet I was definitely set up for failure based on the food and information I received. I told them that they claim to review breeders and make all due diligence that I'm not receiving a puppy from a puppy mill. I was lucky that this little baby didn't have more issues, but the experience was unacceptable. If your researching their website for a puppy you know you pay top dollar and I expected a better experience from Puppy Spot (no sense of urgency to respond) and the breeder should have provided the right information and food for this little girl. I don't feel that they cared what happened to her after they were paid. To me that spells Puppy Mill. Hope this honest review helps others.
Response from PuppySpotJun 7, 2024
Thank you for posting on TrustPilot and for the feedback. We can imagine your frustration at what sounds like conflicting or mis-information. It is certainly not our standard of care. Our team will speak to the drivers and the breeder to improve the information dissemination process. One hopefully helpful note: even with the right prescribed foods, puppies are can react differently. If the diarrhea continues we encourage you to work with your vet to try different premium brands. We hope your puppy is doing better, and that you are both happy to be together. Our goal is 100% happy customers and happy puppies. We can and will do better.