At PuppySpot, we help loving families find their perfect puppy by connecting them directly with the nation’s most responsible, vetted breeders. As the leading puppy placement service in America, we combine expertise, care, and transparency to make the experience seamless and humane from start to finish. Our team of caring experts works closely with certified breeders to ensure every puppy is healthy, well-socialized, and ready to bring joy to their new home. Because we believe everyone deserves the unconditional love of the perfect puppy.
PuppySpot (puppyspot.com) has 7,460 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
puppyspot.com
Website
puppyspot.com
Category
Pet Services
Listed on Five Star Index
2026
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The company replied to 52% of reviews.
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Most recent review: October 2026.
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I appreciated the responsiveness of the staff and reliable communication. The drop off with medical records went well. So far we are loving our new dog.
The only drawback was that I was initially told travel days would only be Thursday - Saturday and planned accordingly. Then I got told a week ahead drop off was a Wednesday.
Response from PuppySpotJul 1, 2024
We appreciate your kind words about our staff and the smooth drop-off process. We're thrilled you're enjoying your new dog! We understand the inconvenience of the change in travel days and apologize for any disruption it caused. We strive to provide clear and consistent communication and will review our processes to ensure this doesn't happen again.
LW
Laurel W.
It was a little bumpy at first
It was a little bumpy at first, but when I got the right person, it went very smoothly. They helped me get my Copper. I picked him up yesterday at the airport. I was so excited to see him. The people that really went to bat for me to get Copper. I want to give you a big thank you Laurel.
Response from PuppySpotJul 1, 2024
We're so happy to hear that you were able to bring your new companion home. We understand that the process can be challenging at times, but we're glad that you were able to connect with someone who could help you through it. We appreciate your kind words and are grateful for your positive feedback.
LC
Lisa C.
Consistent communication
Consistent communication. Knowledgeable and very helpful. I enjoyed the process.
Response from PuppySpotJul 1, 2024
Thank you for your kind words. We're happy to hear you found the process enjoyable. We strive to provide excellent customer service and appreciate your feedback.
BW
Beth W.
Spot On
I am highly impressed at the level of professionalism coupled with continuous communications and educational materials from Puppy Spot; from the date of purchase thru the date of delivery PS kept me posted of any and all coordinated efforts to get my puppy home. I applaud PS and highly recommend them to all when considering adding a new pet to the family. What a fabulous CARING group!
Response from PuppySpotJul 1, 2024
Thank you for your kind words. We are thrilled to hear about your positive experience with us. We strive to provide exceptional customer service and support throughout the adoption process. We are dedicated to ensuring a smooth and enjoyable experience for all our clients.
BR
Brenda
The only reason that this review even…
The only reason that this review even got three stars is because the dog is very sweet but his lack of socialization is very difficult to work with.I wanted an older puppy so I would have some of the puppy behavior behind me, He was 5 months old and the breeder didn't work with him at all. I can't get him to go in the car. He is not at all housebroken and does not want to go out the door. He has not been leash trained at all so I struggle to get him to walk on a leash. I am elderly but have people around me who are younger and stronger. He is 51lbs now and I know he will be a lot bigger before too long as we have had Bernese Mt. Dogs over many years . Your puppies are not supposed to be from puppy mills but aside from the fact that the breeding dogs may be kept in somewhat more humane and somewhat cleaner conditions, these farmers are breeding and selling as fast as they can. In the past, we have only dealt with private breeders and never received a puppy sho was not socialized The prices are not much different from a puppy that has had some time put into him and the puppies you are selling. I also bred, showed , and trained Labradore Retrievers for 20 years. You also indicated that you could get our puppy delivered our home. We drove 3.5 hours each way to meet up with our breeder and I ws told there was no other way to get him. Our friends had the same experience get to the puppy they purchased thru Puppy Spot only they had to stay overnight because it was so far away. And why is it that neither one of us were able to see where the puppies were raised. We had to take possesion of our puppy in a Subway Restaurant parking lot. My friends got theirs at a pizza Restaurant parking lot. We will give this puppy the best home he could wish for but never again will we purchase anything from Puppy Spot!
Response from PuppySpotJun 27, 2024
Thank you for posting, we are happy that you love your puppy and not happy that you did not love the entire experience. Our goal is 100% happy customers and happy puppies! There may have been some confusion regarding your puppy's preparation. Our breeders are not equipped to train their dogs. That should have been made more clear to you. And none of our breeders are so-called "Puppy Mill" breeders. A Puppy Mill is a breeder that does not prioritize the health and well-being of the puppy or the breeding mother. At PuppySpot the health and well-being of the puppy is our number one priority. That’s why we have created the most rigorous breeder standards in the industry, and why we monitor our breeder partners on a real-time basis to make sure they are meeting our standards. An important thing to note: All sellers and breeders should be USDA compliant. The breeders should have formal relationships with USDA-accredited veterinarians who maintain a Program of Veterinary Care (PVC). And the breeders should provide living spaces that meet regulatory standards for size, pet-friendly materials, aesthetics, ventilation, temperature, noise, flooring, bedding, lighting, cleaning, pest control, outdoor facilities, and more. Lastly, we apologize for the misunderstanding regarding delivery to your home. We do offer a door to door option, but it is twice as expensive as the option you selected. Whether our customers have to drive short or long distances to pick up their puppy is determined by where they live vis a vis major airports. The choice of familiar parking lots as the pick up location is by design: a public area accessible to all. Sadly, as much as we'd like to deliver every puppy to the doorstep of their new home, it is logistically impossible and would be cost prohibitive to our customers. Finally we hope you will reconsider our service in the future. Over our twenty plus years in business we have served thousands of happy customers, and would love for you to become one too.
KB
Kate B.
We are completely in love with our new…
We are completely in love with our new cavalier puppy you could tell that the breeders gave her a lot of attention and took great care of her she has the sweetest temperament and is quite loving
Response from PuppySpotJun 27, 2024
We are so happy to hear that you are enjoying your new puppy! It is wonderful to know that she is doing well and that you are happy with the care she received.
LW
Lindsey W.
Chuck and Skyler were amazing
Chuck and Skyler were amazing! They were very informative and even got my puppy to me a day earlier than expected! My little Winnie was handed off to me happy, smelling good, and looking so cute in a little tie they had put on him! Thanks so much again!
Response from PuppySpotJul 3, 2024
We are so happy to hear that you had a wonderful experience with Chuck and Skyler! It sounds like they went above and beyond to make sure your puppy was happy and healthy. We appreciate your kind words and are thrilled that Winnie is home safe and sound.
WB
William B F.
Second puppy in 51/2 years
Second puppy in 51/2 years, returning customer. Thanks
Response from PuppySpotJun 27, 2024
We are thrilled to hear that you trusted not once, but twice to help you find your furry family members! We appreciate your loyalty and positive feedback.
