PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot reviews

7,460 approved reviews, newest moderated first

David B.
Aug 1, 2026
Overall we had a great experience
Overall we had a great experience. There was a little confusion on when to meet our breeder but we got that ironed out and everything went smooth. Our puppy had a few days of diarrhea due to stress. This is evidently a common event with Labs and we gave her some medicine that cleared that up. She is wonderful and very loving.
Response from PuppySpotAug 1, 2026
Thank you for sharing your feedback! We're so glad to hear that, overall, you had a positive experience and that Ross is settling in so well. We appreciate the opportunity to have spoken with you and are happy to hear she is doing better and has become such a wonderful, loving companion. We're always here to support you, so please don't hesitate to reach out if you ever need anything—we wish you and Ross many happy years together!
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Nadine B.
Aug 1, 2026
Good service
All members of the team are knowledgeable and easy to reach. They gave me an information about my puppy, answering all my question. Thank you
Response from PuppySpotAug 1, 2026
We are so pleased to hear that our team was able to provide you with comprehensive information about your new puppy and answer all of your questions. Thank you for your kind words!
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mark
Aug 1, 2026
broken promises by upper management
unfortunately lower as well as upper management did not follow through on promises made due to health complications on my puppy. in addition we were promised "hands on "communication from mr. rony agenor who "disappeared" despite numerous emails. this is now in the hands of our counsel. that being said,the puppy couldnt be more adorable and loving.
Response from PuppySpotAug 3, 2026
Thank you for taking the time to share your feedback. We’re sorry to hear your experience did not meet your expectations. While we regret that this was your experience, we’re happy to hear your puppy has been a wonderful addition to your family, and we wish you many happy years together.
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Tom S.
Aug 1, 2026
Liz was great to work with.
Liz was great to work with.
Response from PuppySpotAug 1, 2026
We're so glad to hear you had such a positive experience. We truly appreciate your kind words about our team.
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S.R.
Jul 31, 2026
We couldn’t be more happier and blessed…
We couldn’t be more happier and blessed by our little puppy. She is PERFECT, in every way and more!!!! Giving four stars for a short period of no communication during the holiday week. Made us second guess the legitimacy; however, PuppySpot came through. The rest went well. Delivery drivers were absolutely kind and took great care of our puppy. Mostly, our breeders: Susan & David Mast did an AMAZING job with our puppy. She is THE SWEETEST!
Response from PuppySpotJul 31, 2026
Thank you for your feedback! We’re so happy your little girl is everything you hoped for. We appreciate your patience during the holiday week and are glad the rest of your experience, including delivery, went smoothly. Wishing you many happy years with your sweet new addition!
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Brandon R.
Jul 30, 2026
Poor Communication
The lack of communication between the buyer and breeder is unacceptable, especially at the price point PuppySpot charges. The buyer should have confidence on where the puppy is coming from, and be able to ask the breeder any questions regarding their new puppy. The buyer should also be able to visually see where their puppy is being raised, and for updates during the process.
Response from PuppySpotJul 30, 2026
Thank you for sharing your feedback. We understand how important clear communication and confidence throughout the adoption process are. We appreciate the chance to speak with you directly and discuss your concerns. If you have any additional questions or need further assistance, please don't hesitate to reach out—we're here to help and support you throughout your journey.
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Diane C.
Jul 30, 2026
The best part was the wonderful driver
The best part was the wonderful driver, Kerry. She was extraordinarily friendly & an obvious dog- lover! She kept us updated on the travel time throughout the day and brought us an adorable lab puppy, arriving healthy & happy. The entire experience was very good!
Response from PuppySpotJul 30, 2026
We're so happy to hear that you had a very good experience! It's wonderful that our driver kept you updated and delivered your adorable puppy healthy and happy.
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Meagan E.
Jul 30, 2026
PuppySpot delivered a sick dog to my…
PuppySpot delivered a sick dog to my doorstep. I paid over a thousand dollars for this delivery. I took him to the vet, submitted the vet receipt for re-imbursement and was given less than half of the vet bill. No compensation for the sick dog, the mental anguish, the expensive delivery. Nothing. Do not use this service. My puppy was sick and underweight when he was delivered.
Response from PuppySpotJul 30, 2026
We are truly sorry to hear about your experience and the health issues your puppy faced upon arrival. We understand how distressing this must have been for you and your new companion. We strive to ensure all puppies are healthy and that our customers have a positive experience. Our team will be reaching out to connect with you directly so we can discuss your concerns further.
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