PuppySpotReviews of puppyspot.com

Jordan was terrific

I disliked the poor communication. I had to ask questions multiple times and sit on hold before someone would attempt to answer my question. I did not like how the delivery charge was removed because I didn't want to wait an additional 10 days to get the puppy and then a $200 was added back when I was the one driving many miles (to another state) to pick up the dog. This charge was eventually removed after I spent another 2 hours trying to communicate with your organization. The breeders were very nice however the puppy, "Knight" was only 4.9 pounds when we picked him up. This is grossly underweight for an 11 month German Shepherd puppy. Knight should have been approximately 15 pounds. My vet was very concerned and we are taking measures to make sure the dog is healthy. All the controls your company advertised were misleading since the dog seemed very frail and just skin and bones. You're lucky I'm giving you 3 stars.

I had selected my puppy and talked to the Breeder and everything was set for my puppy to be delivered to my door. However, just before I was about to schedule the delivery, I received some personal news that I had to take care of immediately and would require my full attention. I contacted PuppySpot and they could not have been kinder about my situation that I would have to withdraw my adoption of the puppy. I immediately received a refund and I am very thankful. However, when the time is right, I will definitely be in touch with PuppySpot for my new puppy.

Our puppy Steve arrived safely, ahead of time and in great health. Highly recommended, what a wonderful service, thank you so much.

I chose PuppySpot because I believed they were a reputable company that stood behind the health of the puppies they sell. Unfortunately, my experience was devastating. I brought my puppy home, and he died from a highly contagious disease within 24 hours. Losing him was heartbreaking. What made the situation even more difficult was the way my claim was handled afterward. Although PuppySpot has offered to refund the purchase price, they have refused to reimburse the veterinary testing they required to process the claim and have declined to refund the sales tax I paid. In addition, I lost the money spent on travel to bring my puppy home and had to throw away all of the puppy’s supplies because of the contagious nature of the disease. The financial losses have been significant, but they are nothing compared to the emotional trauma of losing a puppy so quickly. I expected compassion, accountability, and support from a company with PuppySpot’s reputation. Instead, I was left feeling disappointed by how this situation was handled.

Everything was perfect! Biscuit is perfect! Thank you for our new baby!

Easy proces, knowagble friendly but not pushy sales staff.

Puppy spot pulled at my heartstrings 3 times and I have been utterly crushed. I got three puppies from them in the timespan of 5 years. Sadly, two of the dogs had major health issues that I did not know about until I had gotten all three dogs. I was told these dogs had been checked genetically and now I find that my poodle has a devastating genetic issue. One dog died at the young age of 8. One dog was supposed to be from the same parents yet he looks nothing like a golden doodle but a poodle. And then the standard poodle i have now has a rare genetic skin disease-that is eating away his oil glands after having been told he had a genetic condition that makes his knees fragile as well - I am so sad and disappointed that I ever recommended this service to my friend who got the standard poodle. Get the insurance if you get a dog from them- I did not and am now strapped financially and emotionally for myself and my friend.