PuppySpotReviews of puppyspot.com

Our experience was great. Customer service answered all our questions , the transport guys Joey and Roy with premier pet transport were excellent. We love our puppy !

Puppyspot is your goto for anyone with any kind of pets! Great!

Initially I was told by the senior adviser that I would be able to contact him any time if I had questions but once I purchased the dogs I could no longer get a hold of him. The number He gave me was going to the Puppy Spot support center which wasn't a problem, but I did not appreciate being told one thing then having it changed on me without notice. Everything went pretty smooth with the transport of the puppies. All their medical records were with them although one of the puppies my vet had to call to get more info bc the information wasn't clear. Overall I was pleased with my puppies and it's nice having support when I need it.

What made my experience great were the two wonderful gentlemen that drove my precious puppy all the way from MO. Compliments to BEAU & GARY! I pray for traveling Mercies from God as they continue to deliver the precious ‘cargo’! God Bless You PuppySpot X premiere PET TRANSPORT! Nancy & Wyatt Beryl❣️

This company engages in outright fraud and seems to operate as a go-between for puppy mills, in stark contrast to their repeated online advertising as a site that ensures breeders are legit, and that they guarantee breeder authenticity and vetting. We paid almost $3,000 for an F1b Bernedoodle. We were sent pictures from PuppySpot of her "parents." As she grew, we realized that our vet was 100% correct when she told us that the puppy is definitely not a Bernedoodle, which was also obvious based on how she looks now that she's a bit older. Per the DNA tests - that we paid for after 4 months of raising her - it turns out that she is a Schnauzer/Poodle mix. She also came to us with ear mites, fleas, and intestinal worms, despite being given a document allegedly from the day before we got her that explicitly claimed she was cleared of all of those. She's also had a ton of anxiety and is terrified of most people and being in any crate/kennel. We've paid thousands of dollars for training to try to help her better adjust, and hundreds in vet bills to ensure her health problems are taken care of. We tried for weeks to address with Puppy Spot customer service, but they kept not answering, or saying we need to talk to a specific person who isn't ever there, and/or that we'll be called back (then aren't). We finally got someone to talk to us about the claim; they said they'd give us $177 back, which is ridiculous given that we paid thousands of dollars for a puppy that they and/or their breeder lied to us about multiple times. We would never have even purchased a "designer dog" off a site if it wasn't a bernedoodle (like the ones others in my family have). Much more importantly, they don't seem concerned with answering or accounting for whatever happened with the breeder and our pup before she came to us. We would not have dealt with this site if we'd known that she came from somewhere that potentially abused her (and/or - at the very least - lied about her breed and her health). I'm appalled this site is allowed to operate. It should be investigated, and we're going to file complaints to that end. If anyone has had similar issues, please respond to this so we can consolidate claims. For prospective buyers: if you care about dogs and their welfare, I strongly urge you to avoid this site.

Premier pet transport did an excellent job of transporting my puppy. Otto 778353. He arrived clean well fed. The drivers were Beau and Gary. They were not only on time but they were early. They contacted me. Everything went very smoothly. I would give them five stars. For Puppy Spot I give the four stars because it was very hard to contact them once you paid for your puppy. I never received any information on the parents and never got any updates (no pictures like they promised) even though I waited for my dog for a month Plus they will give you no information about the breeders. They wouldn’t even tell me what was the closest airport to where they lived. I don’t understand why they are hiding the breeders because if they’re legitimate breeders, they shouldn’t be trying to hide them, so it makes you wonder where they’re really coming from. And because of that reason, I probably would never use them again unless they change that. Even though I am 100% happy with my puppy another thing that I don’t like as they say there’s a 10 year guarantee but you have to have pet insurance so really they’re not guaranteeing your puppy at all. The pet insurance is paying for your puppy if anything is wrong. I think that’s false advertisement. I was sweating it for a little bit, after reading all the horrible reviews. But I’m happy to say my puppy arrived healthy and in good shape.

Drivers Beau and Gary were amazing to work with as collaboration took place weeks in advance upto the very minute I was given my puppy. My puppy was as described on website and had a very good experience with the process.

Excellent service and healthy pup.