PuppySpotReviews of puppyspot.com

I was nervous buying a puppy online, but the process was so easy and they communicated with me every step of the way! I couldn’t be happier with the whole process! We live our new healthy happy puppy!! 🐶

Great customer support. Information provided readily. In depth health check prior to receiving puppy.

Whoever says money can’t buy love apparently never got a dog from puppy spot. Quick and painless process and excellent customer service. Our bundle of joy was delivered to us in a safe and timely manner and couldn’t be more perfect. Our dog exceeded all expectations. They are truly top notch at matching you with an amazing pet.

Scam do not buy. I paid 3k to their account and they said I must pay another 14k for the cage

I'm a breeder and originally inquired to list my litters on Puppy Spot and found out that I was unable to since I hadn't had 3 litters yet. That's fine, I'm on Good Dog and absolutely love it. In the meantime I began a search for a Mini Schnoodle to "possibly" add to my program in the far future. I was getting the pup for my daughter and wanted the option to breed later. I received a text and a call from a woman named Candace. At Puppy Spot you DO NOT communicate with the Breeder. I don't like that and I'm glad that I encountered this side of it because I interview my own buyers, I don't go through a 3rd party!! I have my own interview process and all of my health checks are readily available on my personal website AND on Good Dog. I communicate directly with the buyer. Not at Puppy Spot. When she found out that I was a breeder her whole tone changed, as if I'm this nasty backyard breeder, which I'm extremely far from. They don't sell to breeders whatsoever... but they'll speak for breeders and create their own rules. It's fine. It's just not what I do. I would use caution purchasing a puppy through this organization. There should ALWAYS be an open communication between the breeder and the buyer from the very beginning, not some concierge. If the breeder isn't willing to communicate with the buyer, heed caution. I keep in touch with ALL of my buyers on a regular basis. I actually called her back to delete my account as this actually is not a good fit for me either on all levels, as a buyer or a breeder on their platform, and she clearly stated "oh don't worry I already put a do not sell on your account." I thought that was rude. UPDATE: I received a phone call from Puppy Spot to apologize for the unprofessional behavior I received from Candace, and to just simply reach out. I believe that what Puppy Spot does to be sure puppies get into a good home is a good business model, but I still think it's important that the breeder and the buyer build that open communication and that relationship from the very beginning. Puppy Spot may be the perfect fit for you or it may not be, and that's ok. What's important is the puppies!

I am glad some of the people that have posted reviews seem to be happy and received a healthy puppy. That has not been the case for us. We ordered our puppy as a Christmas present for our children on Nov. 30th. He was old enough to be shipped until Dec. 28th! He was sent via premier pet transport on Dec. 31 and we received him from the courier on Jan. 2. In addition to be scared and shaking which is somewhat understandable it was concerning that the driver did not know what our puppy even looked like until he handed him to us after taking him out of the sprinter van. I don’t know how that is possible after a 2 day drive. My puppy arrived sick. He had bad diarrhea, runny nose and eyes and was coughing. Thinking maybe it was from stress of transport we gave it a couple days and when no improvement we contacted the vet. I called support at puppyspot and explained to them I had received a sick puppy and they said they could do nothing until I got the vet report. I took my puppy in the next day and he was diagnosed with kennel cough that had morphed into a secondary infection causing his nose and eyes to run. It was just clear runny nose it was yellow snot. He was given an antibiotic and other over the counter recommendations. I submitted everything ro puppyspot and asked for reimbursement for charges incurred as a result and in addition for all the over the counter and cleaning supplies, new bed, etc. that we had to purchase due to his illness. I have had no responses or contact from them since submitting my paperwork for my claim. I contacted the BBB and made a complaint and still no contact. My puppy arrived in a van transporting several other puppies so it is a high probability that they all contracted kennel cough also. I just want my due compensation. I paid almost 4000 for a puppy partly because of the health guarantee and for it not to be honored is pretty shitty. I hope people will think twice before choosing puppyspot for their puppies:

Horrific experience! We were told our puppy would be delivered to the city that we live in but instead we had to travel eight hours round trip to get her. She was also delayed for weeks due to having giardia. They claimed she was "cured" but when I took her to the vet she is still testing positive for it so we are still dealing with that and the cost of it. We also found live worms/parasites in her stool, these also should have been taken care of before we got the puppy and we are dealing with the that and the cost of it. In addition, I paid extra to have Puppy Spot register the puppy with the AKC and when I called to ask about it months later it still was not done and I was told that I had to call the AKC - that is why I paid extra, so that I didn't have to call the AKC! This place is a joke and a rip off. HORRIBLE EXPERIENCE and we got a SICK PUPPY.

This poor little guy came to us afraid and scared of human touch . After one month of positive reinforcement and training we continue to not be able to put a leash on him pet him or get anywhere near him . On top of this we have vet bills that continue to be unreimbursed which is supposedly covered by their 14 day parasite policy and like many others on this review site have been told they need to speak to a specific person named Rachel who is never around and does not return calls . Their internal notes and communication system is also sub par. My husband bought this dog for me /us but for me personally after having to say goodbye to our sweet Sadie . They still have not updated my name as the owner and primary contact person even though he has told them on the phone that I am primary contact . I have submitted records for reimbursement that are more than likely buried from all the emails they continue to send us that we need to contact them so they may review misters case . They also had the audacity to ask me how he may have got giardia which if they looked at the pdf of records I sent he didn’t have giardia it was hookworms . Seeing as how he won’t after a month of decompression and positive reinforcement he will not let us leash him and walk him outside . He uses a portly pad and much money has been used in that also . understand dogs may test positive for these but follow your policy and give us the money we deserve and actually take time to read the email . We will continue to support care and love mister . I have a feeling it will be a very long time before trust is established . Who knows . He is ours now to love and would never give up and never will . There is zero percent chance I/ we will ever use this company again . I have raised and trained 3 Australian Shepards one rescued after being rehomed 3 times before us and she was in comparison to him miles and miles ahead at this point . I will assume that he was never socialized cared for emotionally at all and only taken out of his crate to get shots and to be forced to do things .