PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot reviews

7,460 approved reviews, newest moderated first

sandy B.
Jun 12, 2025
Puppyspot was great
Puppyspot was great. No issues at all with the company. It was at time of pick up that I had a problem. Met a woman in Walmart parking lot that was not the breeder. I asked her all kinds of questions and her response to all was I don’t know , I’m just the delivery person. That was not helpful at all. Some questions were, when was she dewormed, how much food does she eat in a day, she couldn’t answer.
Response from PuppySpotJun 12, 2025
Thank you for taking the time to speak with us and for sharing your feedback. We’re glad to hear that your experience with PuppySpot was great and that you had no issues with our service. We understand your concern regarding the pickup process, and we truly appreciate you bringing this to our attention. Meeting someone who couldn’t answer your important questions about the puppy’s care—such as deworming and feeding—was understandably frustrating. We apologize for that experience and are actively working to ensure better communication and preparation during the handoff process. Your input helps us improve, and we’re always here if you have any further questions or need support. Thank you again for choosing PuppySpot!
Report
Rebecca R.
Jun 11, 2025
It was a good experience.
It was a good experience.
Response from PuppySpotJun 11, 2025
We're glad you had a good experience. Thank you for letting us know about it.
Report
James
Jun 11, 2025
Avoid This Company!!!
Purchased a dog from PuppySpot back in 2019 without any issues. Fast forward to today and I was approved for a loan, and paid the required deposit. I get an email today to say that they're not able to move forward with the adoption process. No reason why, no nothing. I called to speak with a rep and ask why. I was put on hold and when the rep came back to the phone he informed me a manager would call me back. No one ever called back for hours so I called PuppySpot back only to find out my number had been blocked. I had to call from my other phone and what do ya know. I got through just fine. I will NEVER, EVER do business with this company. I will spread this on social media (X, Instagram, TicTok, and Facebook). You can't treat people this way and get away with it. DOWN RIGHT DISGUSTING CASTILLO SERVICE!!!
Response from PuppySpotJun 11, 2025
While PuppySpot values providing excellent service to its customers, there may be some instances in which we may not be the ideal fit for everyone. We are sorry that you did not have a positive experience, and will do our part to improve our communication moving forward. We do thank you for your time and wish you the best with your puppy search in the future.
Report
Nickie
Jun 11, 2025
No, no, no!
Horrible communications during adoption process. Medical questions asks..."everything is good" more concerned about the breeder than the adoptee/adoptor. Well, the medical wasn't good. My puppy arrived with 4 medical issues, 3 or which required medication and 1 that will need surgery. When you call they try to placate you. Disgusting...I would NEVER use this agency again...go elsewhere, and that's the short of it.
Response from PuppySpotJun 11, 2025
We’re very sorry to hear about your experience and the health concerns with your puppy. This is certainly not the journey we want for any of our families. Unfortunately, we haven’t been able to locate your account based on the information provided, but we’d truly appreciate the opportunity to speak with you directly. Please reach out to our Customer Experience team at 1-866-306-6064 so we can better understand your concerns and see how we can help.
Report
Marilyn D.
Jun 10, 2025
The transport team stayed in contact…
The transport team stayed in contact until delivery.
Response from PuppySpotJun 11, 2025
We're happy to hear that our transport team kept you informed until your delivery. Thank you for your positive feedback!
Report
Brigitte M.
Jun 9, 2025
They were timely
They were timely, kind, and it was a very easy transfer. Thank you!
Response from PuppySpotJun 9, 2025
We're happy to hear that your transfer was easy, and our team was helpful and on time. Thank you for your feedback!
Report
Mark F.
Jun 8, 2025
The delivery was right on time and I…appreciated the drivers
The delivery was right on time and I was surprised at how complete the information was that came with Sonny (Marshmellow). This business is much better than you would ever hope, The dog is awesome and I look forward to having him grow up with my Granddaughter and myself for many years to come. Thanks also to the breeder for Sonny's sweet temperament. He was very gentle with the 2 year old.
Response from PuppySpotJun 9, 2025
We're so glad to hear that the delivery was punctual and the information provided was thorough! It's wonderful that the dog's gentle temperament makes him a great fit for your family. We appreciate your kind words for the breeder.
Report
Trish
Jun 8, 2025
The staff was friendly and helpful
The staff was friendly and helpful. The dog was happy and seemed well taken care of. The only complaint I have is that the driver told me where he was at the Costco under the sign over the phone. I waited and looked for them and they were not there. I called and texted and finally, I found him. It took 20 minutes. Everything else was wonderful.
Response from PuppySpotJun 8, 2025
Thank you so much for your thoughtful feedback. We're delighted to hear that you found our staff friendly and helpful, and that your dog arrived happy and well cared for — that's exactly what we aim for. We appreciate you sharing your experience regarding the pickup location. We understand how frustrating it can be when communication isn't as clear as it should be, and we’re sorry for the confusion and delay you experienced. Your feedback helps us improve, and we’ll be reviewing this internally to ensure smoother coordination in the future. Thank you again for your kind words and for trusting us with your pet’s journey.
Report