Dolores M H.
Rusty, healthy and shy
Rusty arrived early, which was good. We were kept informed from day one. When I had questions someone was available to answer. His fur was matted more than just the 24 hrs it to travel. Was told what to expect of Rusty actions, being shy, etc. AS SOON THIS WAS POSTED I RECEIVED A CALL PUPPYSPOT WANTED TO MAKE RIGHT. I SAID IT WASN'T NEEDED BUT THEY DID SOMETHING VERY NICE .
Response from PuppySpotSep 12, 2025
Thank you for sharing your experience and for speaking with us directly. We’re glad Rusty arrived safely and a bit early, and that you felt well-supported throughout the process. We appreciate you bringing your concerns about his coat to our attention and giving us the opportunity to address them. It’s wonderful to hear you felt prepared for his shy nature—we’re confident he’ll continue to settle in and bring happiness to your home. If you need anything, we’re always here to help!