PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot Reviews | Read Customer Reviews of puppyspot.com

PuppySpot reviews

7,460 approved reviews, newest moderated first

Francine W.
Jan 23, 2026
I wish the customer service people would talk better English.
I like everything about the company except the customer service people need to talk better English. It was very hard to understand what they were saying every time you call.
Response from PuppySpotJan 26, 2026
Thank you for sharing your feedback with us. We understand how important clear communication is, especially during such an exciting and meaningful experience. We appreciate the opportunity to connect with you and discuss your concerns directly. Please know we’re always here to support you and are happy to assist if you need anything further.
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Karen S.
Jan 23, 2026
Dishonest and unreliable. Poor customer service.
Did not disclose that puppy had two different eye color . We are very disappointed! Gave the wrong address to the puppy delivery company. Called and put in a request to have address corrected. Said we would receive a call, email and text when address was corrected. We never did. We had to directly contact the delivery company on the day of delivery. We paid over $850 for this service. Puppy spot is only interested in up selling services. Never again.
Response from PuppySpotJan 28, 2026
Thank you for sharing your feedback with us. We understand how upsetting this experience must have been, especially when it comes to important details surrounding your puppy’s delivery and information provided. Our team has attempted to reach you and would welcome the opportunity to connect directly to better understand your experience—please feel free to contact us at your convenience so we can assist further. We’re here if you need any additional support and appreciate you taking the time to share your concerns.
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Kristen P.
Jan 23, 2026
The process was so seamless
The process was so seamless, the amount of contact and emails that I received was perfect. The handful of phone calls that I made with questions, were received happily and my answers given. The gentleman that delivered our new family member were kind, friendly, caring to all the puppies. You can see that they loved what they did and that they took care of the babies on the delivery.
Response from PuppySpotJan 23, 2026
We're happy to hear that the process was seamless and the amount of contact was perfect. It's wonderful to know our team happily answered your questions and that the delivery was kind and caring. We appreciate your feedback.
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Chris R.
Jan 23, 2026
Was a great experience working great Job with…
Was a great experience working with PuppySpot.
Response from PuppySpotJan 23, 2026
We're glad you had a great experience. Thank you for sharing your positive feedback with our team!
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MB
Jan 23, 2026
Excellent experience
I really liked this service and would use again. Communication was fantastic at every step. My puppy arrived on time and was healthy and even cuter than pics. Very very satisfied customer. Amazing experience.
Response from PuppySpotJan 23, 2026
We're so glad you liked our service and would use it again! It's wonderful to hear the communication was fantastic and your puppy arrived healthy, on time, and even cuter than expected.
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Joan P.
Jan 22, 2026
Puppy was delivered on time
Puppy was delivered on time His papers were in order. He did come with an ear infection which was bad but otherwise a healthy happy puppy. Update: PuppySpot informed us that their guarantee would cover the cost of the ear infection. They were extremely pleasant and did reimburse us.
Response from PuppySpotJan 26, 2026
Thank you for sharing your feedback. We’re glad to hear your puppy arrived on time and is otherwise doing well, and we understand how concerning it can be to discover a health issue early on. We appreciate the opportunity to speak with you and address your concerns directly. Please know we’re here if you ever need additional support or have questions in the future.
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Sharon C.
Jan 21, 2026
Delivered on time
Delivered on time. Very friendly. Great experience. Highly recommend.
Response from PuppySpotJan 21, 2026
We're happy to hear that you had a great experience with our friendly service and timely delivery. Thank you for your positive feedback!
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Mark K.
Jan 21, 2026
Not as sharp as the others
Wasn't as caring and thorough as the other puppies that we have bought. The communication was lacking and the food that was listed was not what the breeder was feeding them. Microchip wasn't provided as stated we have to schedule and location even though it was a bit closer was changed during our trip to pick up. This one was just off compared to the rest. Thought even though we have bought 4 other puppies from you that there also might be more than the current promo of discount. Understanding but disappointed with that. Puppy spot did a great job on following up on this with in a couple hors of posting. The conversation was actually verbal and not through text. The care that the team took was fantastic. This is the genuine concern that most companies are lacking now a days. Great job on the follow up Puppy Spot
Response from PuppySpotJan 22, 2026
Thank you for sharing your feedback with us. We understand your concerns and appreciate you taking the time to share how this experience felt different from your past ones. We’re glad we had the opportunity to connect with you and discuss your feedback directly. Please know we’re here if you need any additional support or have further questions.
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