customer
It is easy to file a claim
It is easy to file a claim and the wait for the reimbursements was fairly short.

If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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customer
It is easy to file a claim and the wait for the reimbursements was fairly short.
Tammy
Excellent service as always
Sohnne H.
My original contact w Pumpkin did not go well, I reached out to cancel then recd email response asking for details. I replied but i never heard back. A young man reached out to me eventually and he was most helpful and professional. I am hopeful this will be a good experience, it is my first time to have pet insurance.
Dog M.
Super fast reimbursement. Easy to navigate website!
Carrie
Very easy to use and very quickly reimbursed
Penny
Pumpkin has humans who pick up the phone with the knowledge to help, and fast, fair payment for claims. I chose the company because they matched what i needed from insurance and the price is fair. They have been a delight to work with in every case so far. I don't hesitate to recommend people bringing their business here
Brett F.
I have a claim pending for over 2 weeks that is unresolved. I contact customer service and I get canned and unsatisfactory resolution .
Response from Pumpkin Pet InsuranceJun 15, 2026
Hi Brett, thank you so much for your patience. We are currently experiencing a high volume of claim submissions, which is impacting our processing time. Rest assured, our claims team is working diligently to process these for all of our pet parents as quickly as possible. As soon as your claim is completed, we will reach out and let you know!
Jacob
My claim was processed very quickly and alleviated any additional stress due to our cat’s surgery.