Pumpkin Pet InsuranceReviews of pumpkin.care

Great customer service and fast turnaround time for claims being paid

It appears that Pumpkin is dealing with one of two issues: either (1) it has too few customer service representatives to handle inbound calls, or (2) customer demand consistently exceeds its service capacity. In my experience, when these conditions persist, they often reflect a company that has chosen to prioritize profitability over customer service. As part of evaluating pet insurance providers, I have spent considerable time researching Pumpkin. I have called several times with questions for its sales and customer service staff, and in almost every case the wait time has been excessive—often more than 20 or 30 minutes before reaching a representative. I understand that lengthy hold times can occur at companies such as American Airlines or United Airlines during major weather events or periods of significant operational disruption. Those circumstances are understandable. Routine, consistently long wait times at an insurance company are much harder to justify. I am continuing to evaluate pet insurance providers and have narrowed my choices to Trupanion and Embrace, both of which were recommended by our veterinary hospital. The hospital is exceptionally large, employing more than 100 veterinarians, and even has a full-time team dedicated to helping clients select pet insurance and navigate the claims process. That investment has reportedly benefited both the hospital and its clients because pet owners with insurance are often more willing and able to authorize recommended treatments than those without coverage. For me, timely access to customer service is likely to be a deciding factor, and Pumpkin's performance in this area may ultimately be a deal-breaker. I have little tolerance for paying premium prices while struggling to reach customer support. Beyond my own experience, I have also seen other Trustpilot reviewers cite delayed email responses and aspects of Pumpkin's claims processing as recurring concerns. Given Pumpkin's premium pricing, I expected a stronger commitment to customer service. My expectations were further elevated by the credentials of the company's president, whose background includes legal training in Israel and an MBA from the University of Chicago. Unfortunately, my experience has not reflected the level of customer service I anticipated from a company with that leadership.

Perfect and fast reimbursement. Love this!

The claim was submitted and approved for reimbursement. Excellent services and expedite accurately.

your care! pet France is now very healthy!

I believe you guys handled the last claim correctly. Took a while, but the reimbursement was great. Thanks

Pumpkin quickly assessed the estimates and invoices from the dental work our two cats needed, and provided the insured reimbursements for the work. I feel secure that if and when our cats need care, Pumpkin will be there dependably. So when vet bills look a bit scary, Pumpkin insurance gives me more reassurance that I have the help I need.

The whole process of submitting claim was very easy. I received text updates as to where we we were at in claim process. Refund was quick.