Barbara F.
The ease of submitting claims was…
The ease of submitting claims was wonderful. And the comfort of knowing I have a backup in case of emergency puts my mind to ease.

If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Barbara F.
The ease of submitting claims was wonderful. And the comfort of knowing I have a backup in case of emergency puts my mind to ease.
James
Ease of getting these pets covered
Barbara S.
So far so good
STEPHANIE I.
My pet is being treated for a limp that in a chat I was told would not be covered. Also, my 2 claims say they are awaiting Vet information. I was a the vet and asked them about this. They said they didn't receive any request for Mia"s chart. What is going on with my claims?
Response from Pumpkin Pet InsuranceJan 18, 2023
Thanks for your feedback, Stephanie. Like most providers, we are unable to provide coverage for pre-existing conditions. This means that anything that was showing signs or symptoms as noted by your vet prior to enrolling or during the 14 day waiting period would not be eligible for coverage. That being said, we may still be able help with new accidents or illnesses that may arise in the future! For all claims filed, we do need medical records from any veterinarian you have seen for your pet. We do attempt to reach them directly, but sometimes it can help speed things up if you let them know we are trying to get in touch! If you need further assistance, please contact us at [email protected] or give us a call during business hours.
Cynthia K.
Es el mejor seguro que he tenido, lloré de emoción cuando me enviaron las flores 💐 cuando mi niña falleció 😢 fue un detalle demasiado hermoso!! El servicio A1 la cobertura funciona muy bien!! No sé qué me hubiera hecho sin ustedes!! Gracias pumpkin los Amo!! Recomendable 100%!!
Gus
Can't review it yet since it's only days since I signed up. But the signup was painless!
Becky F.
Was easy to sign up and when I decided to change my new pets name, it was simply a matter of a quick phone call.
customer
I want a refund and it’s not being processed
Response from Pumpkin Pet InsuranceJan 18, 2023
Thanks for your feedback, Ashley! It looks like your issue has been resolved. If you need more assistance, don't hesitate to email us at [email protected] or call us during business hours.