Tom D.
Pumpkin is a scam
Pumpkin is a scam! They would not pay for an ear infection b/c they said it was a preexisting condition! Don't waste your time or money with this group! Look somewhere else for honest service.
Response from Pumpkin Pet InsuranceNov 29, 2023
Thanks for your feedback, Tom. We are sorry we were not able to help with your pets ear infection. Like most providers, we do not provide coverage for pre-existing conditions. This means that if something occurs, or was showing signs or symptoms prior to enrollment or during the waiting period, it would not be eligible for coverage. This includes conditions that are related to, secondary, or resultant from a pre-existing condition. Once a claim is filed, it is then processed by a Pumpkin claims team member, all of which have a veterinary medical background. Our claims team uses medical records and documentation provided by your veterinarian in order to determine coverage eligibility. Keep in mind that while we may not be able to offer coverage for pre-existing issues, new unrelated accidents or illnesses may be eligible for coverage. If you need any further assistance, you can reach our care team by phone or chat during business hours, or email us anytime.




