Mary C.
Awesome experience
My claim was processed quickly. Everytime I call the staff is always so pleasant and eager to help.

If pets are your kids, we’re your insurance.Dog, cat – doesn’t matter.When your kid is hurt or sick, a Pumpkin Pet Insurance plan can help you make decisions based on need, not cost, with up to 90% cash back on eligible vet bills. Count on premium accident and illness coverage, plus an urgent pay service that shows up in the moments that matter most – before you pay for treatment. At Pumpkin, we’re here for wellness too, with products to support the preventive care vets recommend every year, through every phase. You want the best for them. We’re right there with you.
Pumpkin Pet Insurance (pumpkin.care) has 3,829 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Mary C.
My claim was processed quickly. Everytime I call the staff is always so pleasant and eager to help.
customer
I am so satisfied with pumpkin pet insurance and how quick and easy it is to process a claim. Reimbursements have been sent to me faster then I expected and appreciate that tremendously! Agent that help with questions and concerns have been extremely helpful, understand and empathetic. I truly love pumpkin pet insurance and all the employees I have dealt this thus far. I would recommend pumpkin pet insurance to anyone that has a furry friend! Mahalo again for all you folks do!!
Keith E.
We are glad for the quick response of the claim dept and the summary so we knew when the deductible was applied versus accepted claim reimbursement amounts. As we unfortunately had 2 major events- a coyote attack- thankfully superficial and Pancreatitis a few weeks afterwards- 2appointments for the bite- one emergency & other was scheduled.
Customer
I’ve been using Pumpkin for the past few years and they’ve been great. I’ve never had an issue with them, customer service is awesome. I always recommend them to anyone who asks where I get pet insurance
Maria B.
Best customer service IN THE WORLD!!!
customer
Informative and helpful on making a decision to become a client.
Deborah Rios P.
They tried everything to avoid paying for our dog’s emergency surgery pulling rules out of the hat after the fact. They were brazenly rude and unprofessional in everyway—in writing through an email exchange! I was a brand new customer too with a dog with no preexisting conditions. Go with others who offer quick payment they advertise but don’t deliver on. They’re fine for rich people who have $15,000 laying around to wait for 2 weeks. This other positive review was curiously updated after mine (I can see the time)even though it was originally posted in July which tells me they put bogus positive reviews on here. We were fortunate enough to get loans and avoid putting our dog down.
Response from Pumpkin Pet InsuranceSep 8, 2024
Hi Deborah, thanks for your feedback. We've reached out to you directly regarding your recently filed claim.
customer
Thorough, prompt communication and prompt reimbursement.