Pumpkin Pet InsuranceReviews of pumpkin.care

They work efficiently and effectively. We are so grateful for all their help.

Life is already stressful but then your pet gets ill and you need help! Pumpkin has always been there for me!! I love them! Hassle free. Easy to start a claim and they respond in a timely manner! I appreciate them and have already recommended them to a few of my friends!!

Helpful in explaining what the policy covers. Also made it easy to submit my initial claim for annual health check. Reimbursement was soon after paperwork was submitted.

I do not know if I like or dislike yet because I have not used it yet. I just purchased it for my pup.

I’ve had a mixed experience with Pumpkin Pet Insurance. On the positive side, every interaction I’ve had with their team has been professional and clear—staff are courteous, responsive, and do a good job of explaining their decisions. That said, I was disappointed by their handling of a claim for a diagnostic heartworm test performed at my rescue dog’s first vet visit. The test was part of her routine wellness care and was clearly preventive in nature, but it was denied solely because the result was positive. I understand not covering treatment for a pre-existing condition, but denying a diagnostic test—whose whole purpose is to determine whether such a condition exists—feels inconsistent with the purpose of the wellness plan. The overall customer service is solid, but policy interpretation in this case felt overly rigid and counter to what pet owners expect from a preventive care plan. I hope Pumpkin revisits how it handles diagnostic testing in similar cases going forward.

Surprised to learn with initial claims processing, how out of sync the vet practices and pet insurance practices are, and I’m still confused about what services will be covered going forward. I’m also still trying to decide if getting a wellness plan was a good decision.

Very happy with Pumpkin pet insurance.

Easy to understand & process claims- they honored reimbursement.